List of Articles Open Access Article Abstract Page Full-Text 1 - Investigating the Influential Factors on Customer Experience Management on Bank Indicators (Case Study of Maskan Bank of Kermanshah City) Ebrahim Heshmati Hamidreza Saeednia ali Badie Zadeh Open Access Article Abstract Page Full-Text 2 - Examining the impact of website quality, customer emotion and satisfaction on e-customers' loyalty on travel booking websites bagher Abbas pour nadereh sadat najafi zadeh Ali Akbar Mirzaee Open Access Article Abstract Page Full-Text 3 - The role of social factors organizational to the exchange of tacit knowledge and marketing effectiveness of Sport Brand Elham Moshkelgosha rasool nazari reza Fardipoor Open Access Article Abstract Page Full-Text 4 - Place brand value and citizen's brand attachment; analyzing the role of mediator of place satisfaction mehdi khademi fereshte amirkhani Hanieh Fathi Open Access Article Abstract Page Full-Text 5 - Effects of social media marketing on online customer behavior Saderat Bank of Bushehr City Jahangir Dashti Ali Akbar Mirzaee Open Access Article Abstract Page Full-Text 6 - The relationship between relationship commitment and conflict resolution with the satisfaction of sporting goods customers Yuosef rostampoor Jafar bargi moghaddam Hussein Sharafi Open Access Article Abstract Page Full-Text 7 - Identifying the Factors Affecting Marketing Success at One of the Branches of Tejarat Bank Using Data Mining Techniques mehdi ghazanfari aghdas badiee fatemeh moslehi Open Access Article Abstract Page Full-Text 8 - The Impact of Young Brand Identity on Brand Loyalty by Mediating Customer Satisfaction in the Mobile Industry Maryam Ghamari Poor Zahra Amir Hoseini