List of Articles Open Access Article Abstract Page Full-Text 1 - Investigation of the Moderator Effect of Perceived Risk and Knowledge in the Satisfaction-Purchase Intention Relationship in a New Product Experiment kambiz heidarzadeh masoumeh varamini Open Access Article Abstract Page Full-Text 2 - Identification Effect Factors on Customer Relationship Management in Retail Banking Mohammad ail abdolvand mehrnosh najafi Open Access Article Abstract Page Full-Text 3 - The Effect of Advertising Gifts on Consumer's Overall Evaluation (Case Study: Isfahan Irancell's Consumers) Afshin Mortezazadeh Shahnaz Nayebzadeh Abolfazl Sadeghiyan Open Access Article Abstract Page Full-Text 4 - The Relationship between Customer Relationship Management, Service Quality and Satisfaction in Service Organizations (The Case of Nursing Homes) keyhan kia Vahid Reza Mirabi Amin Mozafari Open Access Article Abstract Page Full-Text 5 - Model Construction of Engagement and Outcomes in Consumers Food Life: Evidence from C stores Customers Saman Sheikh Esmaeili Sana Hazbavi Open Access Article Abstract Page Full-Text 6 - Studying the Effect of Marketing Capabilities on Competitive Advantages and Commercial Performance of Insurance Companies (A Comparative Study of Social Security Insurance and Health Services) Mahmoud Jafarpour Elnaz Nabizadeh Mamani Mohadeseh Dehghan Chachkami Open Access Article Abstract Page Full-Text 7 - The Effect Marketing Activities on Corporate Brand Relationship Quality in Banking Sector (Case of Study: Private Bank of Yazd( Seyed Mehdi Mirahmadhi Baba Heydari Seyed Mohammad Tabatabaii Nasab Open Access Article Abstract Page Full-Text 8 - Customer Satisfaction Study in Integrated Supply Chains (Case Study: Customers in Welfare Chains in Kermanshah Province) sara mansoury kamran nazari