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Open Access Article
1 - Investigating the role of attitude and co-creation in the effect of dimensions of customer experience records on the intention to repurchase from an online store (case study: sports products)
Donya Bavi Gholamreza Kenar kordiObjectivesMethodologyFindingConclusionsObjectivesMethodologyFindingConclusions Manuscript profile -
Open Access Article
2 - The Effects of Brand Equity on Perceived Value and the Repurchase Intention in Majid Brand Sports Goods Customers
Mahboub Sheikhalizadeh Parisa AnguriObjectives: Brand as the most valuable intangible asset of any company has a vital role in its success and efficient communication with customers because of its excellent benefits. So the creation and maintenance of appropriate situati MoreObjectives: Brand as the most valuable intangible asset of any company has a vital role in its success and efficient communication with customers because of its excellent benefits. So the creation and maintenance of appropriate situations in customers’ minds to affect their decision-making and purchase intention is one of the companies’ goals and priorities. The purpose of this study was to analyze the effects of brand equity on perceived value and the repurchase intention among Majid Brand sports goods customers in Tabriz City. Methodology: The current study, due to the nature and content of the work is descriptive - survey type. 366 of Majid Sports goods customers voluntarily filled out the Yoo and Donthu brand equity questionnaire (2001), the Eggert and Ulaga perceived value questionnaire (2000), and the Park et al (2008) repurchase intention questionnaire. for data analysis used Structural Equation Modeling (SEM). Results: The results showed that brand equity has a significant positive effect on perceived value (β = 0.86, t=11.01), and the repurchase intention (β = 0.66, t=6.37) among customers of Majid Sport goods. In conclusion, the results showed that the theoretical model is supported by obtained sample data and so, the specified model has a good fit (RMSEA = 0.047 and χ2/df = 1.75) with this research data. Conclusions: It can be said that the manufacturers of sports products can increase the intention to repay due to prioritization of the brand and the creation of brand awareness and self-confidence in customers. Manuscript profile -
Open Access Article
3 - Causal structure model of service quality and perceived value on repurchase intention mediated by customer satisfaction (the case of pharmacies in Tehran)
Soheila Sardarintroduction: Service quality is known as a competitive advantage and impacts on customer satisfactiondirectly because of competitive markets and lack of product differentiation. Knowing the mental image of the organization by customers reveals the strengths and weaknes Moreintroduction: Service quality is known as a competitive advantage and impacts on customer satisfactiondirectly because of competitive markets and lack of product differentiation. Knowing the mental image of the organization by customers reveals the strengths and weakness points of organization, adopt strategies and enhance performances. The purpose of this article is investigating the impact of service quality and perceived value on the post-purchase intention with the mediation of customer satisfaction. Methods: two questionnaires were designed according to the SERVQUAL model and effective factors of research variables. These two questionnaires were collected from 384 customers of pharmacies in Tehran city and analyzed by structural equation modeling and Smart PLS software used. Results: The results show that service quality and perceived value affect post-purchase intention. Customer satisfaction affects post-purchase intention as a mediator. Conclusion: The share of customer satisfaction is more than the two other variables and the share of service quality is less than perceived value. Manuscript profile -
Open Access Article
4 - Identifying the effective role of trust orientation and consumer gender in repurchase intention and online marketing with foresight approach (case study: sina integrated settlement complex)
Hossein Adel Abootorab Alirezaie Seyed Mahdi JalaliBackground: In today's world, online businesses need to define reviewing strategies to expect consumers and trust them. The most serious risk for economies download is without any critical approach. Objective: This study aimed at the role of trust and gender in online s MoreBackground: In today's world, online businesses need to define reviewing strategies to expect consumers and trust them. The most serious risk for economies download is without any critical approach. Objective: This study aimed at the role of trust and gender in online shopping with future research approach. Methods: The present study was conducted in terms of applied purpose, in terms of descriptive-survey information, field research method and data questionnaire Were collected. The statistical population of the residents of Sina complex, the possible random sampling method of the relative type with the volume of 306 questionnaires, which was confirmed by the Cronbach's alpha and the validity by respected professors, experts and experts in the statistical field and data processing through SPSS software. Results: Spearman gender correlation coefficient and confidence on satisfaction and intention to buy 731.0, foresight, perceived benefits, continuity of trust, perceived risk and satisfaction on intention to buy 705.0, 636.0, 639.0, 461.0-and 817.0 so that all at a significant level less than 05.0 The corresponding assumptions are confirmed. The only correlation coefficient of spearman gender on the intention of buying 193.0, and the significance level of 083.0 showed that this hypothesis is not confirmed. Conclusion: To increase its share in international and domestic markets, it should be identified with continuous dynamic social needs and customer expectations and with a strategic prospect expansion in accordance with increasing trust, perceived benefits and a decrease in perceived risk can increase the satisfaction and intention of purchasing again. Manuscript profile -
Open Access Article
5 - Presenting an integrated model of online repurchase intention in chain stores using the multi-ground theory method
mehdi berah moghadam Hossein Hakimpour Mehdi Mahmoodzadeh Mohammad MohammadiBackground: Regarding the increasing growth of online purchases of products in chain stores and given that the determinants of online repurchase intentions (ORI) are complicated and different, the role of online sales and increasing repurchase of the concerned products MoreBackground: Regarding the increasing growth of online purchases of products in chain stores and given that the determinants of online repurchase intentions (ORI) are complicated and different, the role of online sales and increasing repurchase of the concerned products is more highlighted. Objective: The present study aimed to present an ORI model in chain stores. methodology: The qualitative multi-grounded theory (MGT), a combination of meta-synthesis and grounded theory (GT), was used in the present study. The literature on ORI in chain stores was first reviewed during 2010-2022 to reach the research objectives. Then, after detecting the initial framework, GT was used to interview ten experts in chain stores. Moreover, open, axial, and selective coding methods were used for the data analysis to extract the research model. Findings and results: According to the results, the concepts coded using Strauss and Corbin’s three-stage coding approach in GT were classified into four categories as causal conditions (namely information technology (IT), product features, brand class, and service class) and two categories as intervening factors (namely sociology and competitive environment), and one underlying factor (customer features). These factors affect the customer's ORI in chain stores and provide chain stores with some marketing strategies, the consequences of which would determine the capability of chain stores and social responsibility. Originality: The present study expanded knowledge on the ORI determinants in chain stores and would help the managers of chain stores to promote ORI and create a competitive advantage. Manuscript profile -
Open Access Article
6 - Reviewing customer delight, extracting influential themes: customer delight in the sports industry
farid ganji Sardar MohammadiThe concept of delight Jupiter was introduced to academic literature about 20 years ago. Since then, many academics have studied this structure in different contexts. Unfortunately, there has been no systematic review of delight, so the purpose of this research is a com MoreThe concept of delight Jupiter was introduced to academic literature about 20 years ago. Since then, many academics have studied this structure in different contexts. Unfortunately, there has been no systematic review of delight, so the purpose of this research is a comprehensive review of this structure. The main goals of this review include determining the general themes of the current delight literature, highlighting the strengths and weaknesses of the delight literature to date, and creating a research plan that provides guidance for increasing the scope and depth of delight research. A systematic review of literature has been done to cover what is evident about delight from an interdisciplinary perspective such as hospitality, economics, operations management and marketing. The current study was of a secondary type and a review and review of first-hand sources and articles in this field. For the purpose of detailed study, the researcher investigated the sources of delight Jupiter in the sports and public sector from 2019 to 2022. This is an outstanding move in the literature because the customer satisfaction structure has important implications for both practitioners and researchers in the field. In addition, changes have been made in the way of understanding, examining and applying the structure of delight. In order to achieve further improvements, a clear understanding of customer satisfaction research is necessary. Manuscript profile -
Open Access Article
7 - The role of service quality and perceived value on repurchase intention and customer satisfaction in Internet businesses
leila Andervazh zahra sokainiThe aim of the present research was the role of service quality and perceived value on repurchase intention and customer satisfaction in internet businesses. For this purpose, a main hypothesis and seven sub-hypotheses were formulated. The research method is applied fro MoreThe aim of the present research was the role of service quality and perceived value on repurchase intention and customer satisfaction in internet businesses. For this purpose, a main hypothesis and seven sub-hypotheses were formulated. The research method is applied from the point of view of the goal. The statistical population of the research is people who have used the services of the three-whistle application at least once. The sample size is equal to 133 people. Data analysis was carried out in two parts, descriptive and inferential statistics. Structural equation method and AMOS and SPSS software were used in inferential statistics. In order to check the fit of the research model, path analysis was used. Based on the findings, there is a significant relationship between all hypotheses at the level (P>0.05) and the effects of service quality and perceived value with the mediating role of trust in home delivery service personnel on repurchase intention and customer satisfaction in businesses. The Internet is influential. Manuscript profile -
Open Access Article
8 - A structural model of the mediating role of perceived value in the relationship between electronic trust and electronic service quality with customers' repurchase intention (case study: Bank Mellat)
Hamidreza Nemati Seyedhadi seyedfazliThe financial vistas on the world are rapidly changing. Many banks have learned that the continuing services of higher quality to the competition offered a competitive advantage to banks. The purpose of research is to measure the value of urine between electronic trust MoreThe financial vistas on the world are rapidly changing. Many banks have learned that the continuing services of higher quality to the competition offered a competitive advantage to banks. The purpose of research is to measure the value of urine between electronic trust and the quality of electronic service with the rebuying of the customers at the bank. The method of investigating is the nature of the chemical, and is applied in purpose. The statistical society has raised the inquiry as to the electronic services of the nation in the province of Tehran. Seat force, using the formula of Copernicus 384, decided on an available shoot. To collect data from authentic forms. The collage was approved by the connoisseurs, and their relationship was approved by Alphabet's wireless test. The aim of a statistical approach was used by Colmysticism Smirnoff's test, and to analyze data using statistics for the use of classified software, as well as the statistical software for travel. Researchers showed that among the highly valued clients, and the intention to rebuy them, there was a special value of urine and a desire to restock the customers, in which the customer was inspired with a positive and meaningful regard. Manuscript profile -
Open Access Article
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حمیدرضا نعمتی سید هادی سید فضلی -
Open Access Article
10 - Investigating the role of effective factors of word of mouth on repurchase intention in Bank Mellat investment funds
ghazaleh asvadi alireza roustaThe purpose of this study is to investigate the role of effective factors in word-of-mouth advertising advertising in Bank Mellat investment funds. Based on the applied purpose, the present study is a descriptive-correlation type of data collection in terms of data coll MoreThe purpose of this study is to investigate the role of effective factors in word-of-mouth advertising advertising in Bank Mellat investment funds. Based on the applied purpose, the present study is a descriptive-correlation type of data collection in terms of data collection and the type of data collected is a questionnaire that has been conducted in the field. The statistical population of Bank Mellat investment fund customers is in Tehran province branches. In this research, the structural equation modeling method using Smart Pls 3 software was used to analyze the data. Due to the infinity of the statistical population and using Cochran's formula, 394 people were selected as the sample. The reliability of the questionnaire was calculated by calculating the Cronbach's alpha coefficient of 0.754. The validity of the research was checked using confirmatory factor analysis. Examination of the hypotheses showed that the variables of satisfaction, trust, social responsibility and simplicity played a role on word of mouth and the variables of word of mouth and satisfaction also had an effect on the intention to repurchase. The variable of ease of use has no effect on word of mouth. Manuscript profile -
Open Access Article
11 - The role of decision priority and performance risk in the impact of consumer empowerment on repurchase intent
leila jalali mojtaba moazzamiThe purpose of the present study is the role of decision-making priority and performance risk in the impact of consumer empowerment on the intention to repurchase customers. The research method is survey in nature and applied in terms of purpose. The statistical populat MoreThe purpose of the present study is the role of decision-making priority and performance risk in the impact of consumer empowerment on the intention to repurchase customers. The research method is survey in nature and applied in terms of purpose. The statistical population of the study is the customers of Asian insurance branches in Mazandaran province. The sample size was determined using Cochran's formula 384 people and was selected by available sampling method. To collect data from valid Spritzer (1995) perceived self-efficacy questionnaires. Chandran and Morowitz (2005) Controlled Ability, Perceived Functional Risk of Nepomosno et al. (2014), Andy et al. (1989) Decision Priority, and Diallo (2012) Repurchase Intention were used. Validity and Reliability of Questionnaires by Expert Professors And Cronbach's alpha coefficient test was confirmed. To confirm the type of statistical method, ks test was used and in order to analyze the data, the structural equation technique was used using Lisrel statistical software and Spss statistical software. The results showed priority. Decisions mediate the effect of perceived self-efficacy and perceived control over customers' intention to repurchase. Functional risk plays a moderating role in the effect of perceived self-efficacy on repurchase intention and customer decision-making priority. Manuscript profile -
Open Access Article
12 - بررسی تاثیر تبلیغات رسانه تلویزیونی بر قصد خرید مجدد مشتریان با میانجی گری متغییرهای رفتار شناختی
هادی شفیعی حسن صفرنیا علی ملاحسینی -
Open Access Article
13 - بررسی رابطه بین کیفیت وبسایت و قصد خرید مجدد مشتریان موردمطالعه: فروشگاه اینترنتی دیجی کالا
نیلوفر کیا مهدی کریمی زند -
Open Access Article
14 - بررسی میزان تاثیر مسئولیت پذیری اجتماعی بر قصد خرید مجدد با متغیر میانجی ارزش ویژه برند و اعتماد به برند (مصرف کنندگان مواد ضد عفونی کننده دست و سطوح برند اتکا در دوران کرونا)
اکبر هوشیار علیرضا روستا محمد رضا قائدی معصومه رشادهدف از این پژوهش، بررسی میزان تاثیر مسئولیت پذیری اجتماعی بر قصد خرید مجدد با متغیر میانجی ارزش ویژه برند و اعتماد به برند است. تحقیـق بـر حـسب نحـوه گردآوری داده ها ، توصیفی - پیمایشی و از شاخه میدانی می باشد. جامعـه آمـاری، مصرف کنندگان مواد ضد عفونی کننده دست و سطوح Moreهدف از این پژوهش، بررسی میزان تاثیر مسئولیت پذیری اجتماعی بر قصد خرید مجدد با متغیر میانجی ارزش ویژه برند و اعتماد به برند است. تحقیـق بـر حـسب نحـوه گردآوری داده ها ، توصیفی - پیمایشی و از شاخه میدانی می باشد. جامعـه آمـاری، مصرف کنندگان مواد ضد عفونی کننده دست و سطوح برند اتکا فروشگاههای زنجیره ای اتکاء در شهر تهران بوده اند که بـا اسـتفاده ای از روش نمونــه گیــری غیر احتمالی طبقه بندی شده تعــداد 5 فروشگاه انتخـاب و به علت نامحدود بودن جامعه آماری، تعداد 384 پرسشنامه بین فروشگاهها توزیع گردید. پایایی پرسش نامه با روش ضریب آلفای کرونباخ و روایی پرسشنامه با تکنیک تحلیل عاملی تاییدی بررسی شد. سپس داده ها با روش مدل یابی معادلات ساختاری و با استفاده از نرم افزار Smart -PLSمورد تجزیه و تحلیل قرار گرفتند. نتایج حاصل از بررسی فرضیه های پژوهش ، حاکی از تایید کلیه فرضیات بوده است. Manuscript profile -
Open Access Article
15 - Examining the effect of service quality on repeat visits, repurchase intention and word of mouth advertising with regard to the mediating role of customer trust and satisfaction in online shopping of health and cosmetic products (case study: Mahland
fahameh farahbakhshThe present research is trying to investigate the effect of service quality on repeat visits, repurchase intention and word of mouth advertising with regard to the mediating role of customer trust and satisfaction in the online purchase of health and cosmetic products s MoreThe present research is trying to investigate the effect of service quality on repeat visits, repurchase intention and word of mouth advertising with regard to the mediating role of customer trust and satisfaction in the online purchase of health and cosmetic products so that businesses can provide effective solutions and corrective measures. And proactively, they can increase the amount of revisits, repurchase intentions, and word of mouth from online shopping for cosmetics; The aim of the current research was to investigate the effect of service quality on repeat visits, repurchase intention and word of mouth advertising regarding the mediating role of customer trust and satisfaction in the online purchase of health and cosmetic products (case study: Mahland Cosmetics website). The current research method is a descriptive survey method, and in terms of its purpose, it is considered part of applied research; the instrument of the current research is a questionnaire, the validity of which has been confirmed by the supervisor and marketing experts of Mahland Cosmetics Company, and its reliability for each variable is more than 0.7. The statistical population of this research includes all the customers of Mahland online shopping for cosmetics and health products who have experienced buying cosmetics and health products online. Karjesi-Morgan, there are 384 persons, 420 questionnaires were distributed by available sampling method and 384 complete questionnaires were collected; The analysis of research hypotheses has been done according to structural equation modeling analysis and the use of Lisrel software version 8.80, and the results show the effect of service quality on customer satisfaction and customer trust, confirming the effect of customer satisfaction on repurchase intention, confirming the effect of satisfaction Customers have had a repeat visit and finally confirmed the effect of customer trust on repurchase intention, word of mouth advertising and repeat visit to the Mahland cosmetics site, while customer satisfaction has not affected the word of mouth advertising of the Mahland cosmetics site. Manuscript profile