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    • List of Articles شهناز هاشمی

      • Open Access Article

        1 - Providing an optimal model for gaining public trust in the Complaints System and Inspection Agency's announcements
        enayat davoudi Afsaneh Mozaffari Ali asghar kia Shahnaz Hashemi
         One of the ways that government officials and government agencies can serve as citizens and citizens in protecting citizens 'rights is effectively addressing citizens' complaints. In fact, addressing and addressing public complaints is one of the safeguards of cit More
         One of the ways that government officials and government agencies can serve as citizens and citizens in protecting citizens 'rights is effectively addressing citizens' complaints. In fact, addressing and addressing public complaints is one of the safeguards of citizenship. This research seeks to provide an optimal model for gaining public trust in the Complaints System and Inspection Agency's announcements.In this research, a survey method and a researcher-made questionnaire were used. The study population was consist of customers and users of the complaint handling system and the organization's inspection reports in Mazandaran province comprising equal numbers of 24884 people. The sample size was 378 persons. Questionnaires was distributed based on systematic sampling method. The results resulted in the formulation of a model.The results of the compilation model for explaining the changes in the success rate of public trust in the inspection system complaints system shows that significant effect of external variable on customer characteristics and internal variables of technology, Website quality and organization features on public trust in the system. The overall results show that by improving the quality of the website, the status of the technology and features of the organization can be expected customers' characteristics are more likely to be met, and their level of trust in the complaints system will increased. Manuscript profile
      • Open Access Article

        2 - The most important issues of virtual social networks
        hooman alvandi Shahnaz Hashemi Afsaneh Mozaffari
        The purpose of this article is to extract the most important social, economic and political effects of the future developments of virtual social networks and classify them in terms of importance and uncertainty in the future. For this purpose, futures research centers, More
        The purpose of this article is to extract the most important social, economic and political effects of the future developments of virtual social networks and classify them in terms of importance and uncertainty in the future. For this purpose, futures research centers, articles, dissertations, interviews and the Telegram network were the most important sources on the subject. Therefore, the most important political, social and economic effects of virtual social networks on the horizon of 1404 in Iran were collected through quantitative and qualitative methods and fish-taking tools. The theoretical framework for counting works based on the depiction of web developments until 2025 has been the Trend One Center. Findings show that the most important issues of virtual social networks in the horizon of 1404 Iran are as follows: in the political field, issues such as the amount of more political demands - the formation of virtual political gatherings - disclosure and information about secret and subcutaneous relations; In the social sphere, the emergence of new relationships between the sexes, the emergence of digital identity, the growth of digital entertainment will be among the main issues ahead, and in the economic sphere, issues such as the growth of digital entrepreneurship and job opportunities, creating false customer needs, increasing Internet commerce. And creating a competitive environment is one of the most important issues identified. Manuscript profile
      • Open Access Article

        3 - Methods of Identifying Fake News: A Systematic Review Study
        Karim Shabani ali geranmayeh Shahnaz Hashemi
        Introduction: Fake news is spreading day by day due to individuals’ accessibility to social networks and those platforms with a lack of direct monitoring capability. Thus, understanding how to distinguish fake news can be a significant step in reducing such influe More
        Introduction: Fake news is spreading day by day due to individuals’ accessibility to social networks and those platforms with a lack of direct monitoring capability. Thus, understanding how to distinguish fake news can be a significant step in reducing such influences. Method: In this systematic review, original articles were obtained from those research conducted on the subject of identifying fake news in the world in the period 2015 to 2020, which was published in prestigious domestic and international scientific journals and collected in local and international databases. Finally, after considering the inclusion and exclusion criteria, 43 articles were reviewed. Results: By careful review of included studies, those articles were classified into two general categories: 1. Human identification method. 2. Automatic or machine identification method. The indicators presented on the subject and the progress made in this area also indicate many weaknesses in recognizing fake news. On the one hand, machine models that use databases, it is not possible to provide a model that works properly in the real world, and on the other hand, using human methods is very time-consuming. Conclusion: It seems that there is still a weakness in diagnosis, and in many cases, the real world has not been treated well; however, in recent years, the social network Twitter has performed much better than other systems. Manuscript profile
      • Open Access Article

        4 - Investigation of Social Networks (Facebook, Twitter, Line, Viber) Impact on Social Identity of Users
        Shirzad Bakhshi Taliabi Shahnaz Hashemi Mohammad Soltanifar
        New communication technologies and their information highway, especially Internet, have led to developments in intensity and extent of people communication throughout of world, and they have created qualitative development in type of people communication with each other More
        New communication technologies and their information highway, especially Internet, have led to developments in intensity and extent of people communication throughout of world, and they have created qualitative development in type of people communication with each other. It means that nowadays it is possible to use a lot of information in the least time and establish oral, written, and visual communication with relatively low cost using social networks with the presence in in this highway. While many developments played role in emergence of this phenomenon, it has created several developments after its emerging, that one of these developments occurred in the base and meaning of social identity of people. In this study, we examined the impact of social networks (Facebook, Twitter, Line, and Viber) on internet addiction, undermining the values of Iraninan culture, fading and fragmentation of social identity. Manuscript profile