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• Tavakkoli-Moghaddam.Reza Evaluating Improvement in Bank Service Management and Customer Loyalty by Customer Knowledge Management and Mobile Banking (Case Study: Mellat Bank) [ Vol.1, Issue 1 - Autumn Year 1397]
• Torkaman.Mahdi knowing the Effective factors on acceptance of electronic government services from the point of citizen's view. Research point: The government counter offices in the city of Tehran [ Vol.1, Issue 1 - Autumn Year 1397]