Introduction: Pharmacies are considered as the necessary centers for public and patients. In Iran, a great deal of health sector resources is consumed for procurement of medicines. This survey is conducted to investigate pharmaceutical system of Shiraz pharmacies from t More
Introduction: Pharmacies are considered as the necessary centers for public and patients. In Iran, a great deal of health sector resources is consumed for procurement of medicines. This survey is conducted to investigate pharmaceutical system of Shiraz pharmacies from the clients` view points. Methods: This was a cross sectional survey that was conducted in 2016. The study population includes those who refer to community pharmacies, governmental and special pharmacies. The study sample was considered 150 according toCochranformula. A researcher made form was applied for data collection which its reliability was estimated 0.88 applying Pearson Correlation and the validity was approved through experts` views. SPSS22 was used for data analysis was applying Kruskal–Wallis one-way analysis of variance and Fisher`s exact test. Results: According to Kruskal–Wallis a significant relationship was considered between patient satisfaction and pharmacy type(p=0.046), pharmacy type and waiting time(p<0.001) and type of illness and out of pocket(p<0.001) but there was no significant relationship between the rate of pharmaceutical consult and pharmacy type or the insurance type and out of pocket payment(p>0.05). Conclusion: It seems that considering the present results, the university superiors must try to decrease out of pocket payment on medicines through correct policy making. At the same time, accordance with general educations about drug use and social marketing for improving health literacy they should try to increase satisfaction toward the pharmacies.
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