ارزیابی تأثیر عوامل سازمانی بر کیفیت سازمانی آتش‌نشانی شهرداری تهران
محورهای موضوعی : توسعه پایدار
1 - کارشناسی ارشد مهندسی ایمنی، بهداشت و محیط زیست، مؤسسه آموزش عالی انرژی، ساوه، ایران.
کلید واژه: عوامل سازمانی, مدیریت عملکرد, کیفیت سازمانی, آتش‌نشانی تهران,
چکیده مقاله :
پژوهش حاضر با هدف ارزیابی تأثیر عوامل سازمانی و نقش آن بر کیفیت سازمان آتش‌نشانی شهرداری تهران انجام شده است. این تحقیق از نظر هدف کاربردی و از لحاظ روش از نوع توصیفی- همبستگی است. جامعه آماری این پژوهش را کارکنان سازمان آتش‌نشانی شهر تهران در سال 1401 تشکیل می‌دهند که تعداد آنها 5257 نفر است و در 145 ایستگاه آتش‌نشانی مشغول به فعالیت هستند. با توجه به حجم جامعه مورد نظر، برای تعیین حجم نمونه از فرمول کوکران استفاده شد و بر اساس نمونه‌گیری تصادفی ساده تعداد 358 نفر آتش‌نشان به عنوان نمونه انتخاب گردید. برای جمع آوری داده‌ها، پرسشنامه محقق ساخته عملکرد و عوامل اثرگذار سازمانی روی آزمودنی‌ها اجرا شد. پایایی پرسشنامه‌ها به ترتیب 741/0 و 863/0 و روایی آنها نیز توسط کارشناسان به اثبات رسیده است. برای تجزیه و تحلیل داده‌ها از نرم‌افزارهای آماری SPSS و Smart PLS استفاده شده است. یافته های پژوهش نشان داد که متغیرهای سازگاری، رهبری و رسالت سازمان بر عملکرد کارکنان تأثیر مثبت دارد؛ اما عامل ارتباط با ذی نفعان بر عملکرد کارکنان تأثیری ندارد. بیشترین عامل مؤثر در پیاده‌سازی کیفیت سازمانی، عامل کارکنان می‌باشد.
The present research was conducted with the aim of evaluating the impact of organizational factors and its role on the quality of the fire department of Tehran Municipality. This research is applied in terms of purpose and descriptive-correlation in terms of method. The statistical population of this research is made up of the employees of Tehran fire department in 1401, whose number is 5257, and they are working in 145 fire stations. Considering the size of the target population, Cochran sampling was used for sampling, and based on simple random sampling, 358 firefighters were selected as a sample. In order to collect data, a researcher-made questionnaire on performance and organizational influencing factors was implemented on the subjects. The reliability of the questionnaires is 0.741 and 0.863, respectively, and their validity has been proven by experts. SPSS and Smart PLS statistical software were used for data analysis. The findings of the research showed that the variables of adaptability, leadership and mission of the organization have a positive effect on the performance of employees; But the factor of communication with stakeholders does not affect the performance of employees. The most effective factor in the implementation of organizational quality is the staff factor.
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Aven, A. D., Molis, C., & Kennerlely, M. (2014). The performance prism: the scorecard for measuring and managing stakeholder relationships. financial times/prentice hall, London.
Coca, S., Katsuyuki, K., Hideaki, M., & Hong, P. (2018). Corporate mission, corporate policies and business outcomes: evidence from japan. Management decision, 48(7), 1134-1153.
Dan, C. I., & Roşca, A. C. (2020). A Job crafting and performance in firefighters: The role of work meaning and work engagement. Frontiers in Psychology, 11. https://www.frontiersin.org/articles/10.3389/fpsyg.2020.00894/full
Davis, J., & Gallagher, S. (2014). Physiological demand on firefighters crawling during a search exercise. International Journal of Industrial Ergonomics, 44(6), 821-826.
Derager, M., & Peterson, D. (2017). What is hurricane Katrina hit in 2020?. The need for strategic management of disaster. Public Administration Review(special Issue), 201-207.
Gholami, M. R., & Adalatian Shahriari, J. (2014). Identification of effective indicators on the performance evaluation of fire department operations unit with balanced scorecard approach and fuzzy hierarchical analysis process technique International conference of management, (In Persian)
Hasani, M., Moghimi Khorasani, A., & Hasani, E. (2018). Investigating the relationship between organizational commitment and the performance of bus organization employees in order to improve productivity. Conference to examine the relationship between organizational commitment and the performance of bus organization employees in order to improve productivity, (In Persian)
Huynes, D., & Molis, S. (2017). The value of mission statement in an association of not for profit hospitals. International journal of health care quality assurance, 19(5), 214-219.
Ismail, A., & Abdrazak, M. (2016). Effect job satisfaction on organizational commitment. Management and Marketing.
Jeony, M. (2018). Performance measurement difinitions linking performance measurement and organizational excellence. International journal of health care quality assurance, 20(3), 181-183.
Kalatpour, O., Mirzaei, M., & Parchami, M. (2020). Identification and Analysis of Critical Activities of Firefighting Department for Structural Fire Scenarios Using Task and Training Requirements Analysis (TTRAM). Journal of Occupational Hygiene Engineering, 7(1), 41-50. (In Persian)
Karlos, V., Mendes, L., & Lourenco, L. (2019). The influence of TQM on organizational commitment, organizational citizenship behaviors, and individual performance. Transylvanian review of administrative sciences, 10, 111-130.
Khairdast, A. (2017). Evaluation of the performance of fire brigades in crisis management of post-earthquake fires in District 19 of Tehran Municipality The first international conference and the fourth national conference on firefighting and urban safety, (In Persian)
Kianmehr, P., & Nazem, F. (2019). Assessing the accuracy and capability of the specialized performance test of Iranian firemen. Journal of Military Medicine, 13(3).
Kouri, G., Dingwall, R., Kitchener, M., & Waring, J. (2019). Lets dance: organization studies, Medical Sociology and health policy. Social science and medicine, 74(3), 273-280.
Kulkarini, S. (2018). Graph theory and matrix approach for performance evaluation of TQM in industries. The TQM Magazine, 17(6), 509–526.
Morris, C., & Chander, H. (2018). The impact of firefighter physical fitness on job performance: A review of the factors that influence fire suppression safety and success. Safety, 4(4).
Morrissey, C., & George, J. (1985). Mission statement content and hospital performance in the Canadian not for profit health care sector. Health Care Manager, 24(3), 125-132.
Mousavi Rad, S. T., Rozbahani, M., & Rouh, M. (2014). Performance evaluation of physical education teachers with 360 degree feedback: a case study of Parsian teachers. Organizational behavior management studies in sports, 1(3), 61-70. (In Persian)
Rahimi, G. (2012). Performance evaluation and continuous improvement of the organization. Tadbir 2(173). (In Persian)
Rezaei, K., & Arzandeh, A. (2004). Emergency response and crisis management The first national conference on safety in ports, Tehran. (In Persian)
Romer, C., Bhakta Bhandari, R., & Brook, B. (2021). Organizational features and their effect on the perceived performance of emergency management organizations. Disaster prevention and management, 23(3), 222- 242.
Sadeghi Moghadam, M. R., & Momeni, R. (2017). Establishing the soft comprehensive quality management philosophy based on the APQC model, providing a structural model (Study case: Saman Bank branches). Productivity Management, 41, 7-30. (In Persian)
_||_Askarian, M. (2014). Human resources management. Academic Jihad of Alborz Province (Khwarizmi), Alborz. (In Persian)
Aven, A. D., Molis, C., & Kennerlely, M. (2014). The performance prism: the scorecard for measuring and managing stakeholder relationships. financial times/prentice hall, London.
Coca, S., Katsuyuki, K., Hideaki, M., & Hong, P. (2018). Corporate mission, corporate policies and business outcomes: evidence from japan. Management decision, 48(7), 1134-1153.
Dan, C. I., & Roşca, A. C. (2020). A Job crafting and performance in firefighters: The role of work meaning and work engagement. Frontiers in Psychology, 11. https://www.frontiersin.org/articles/10.3389/fpsyg.2020.00894/full
Davis, J., & Gallagher, S. (2014). Physiological demand on firefighters crawling during a search exercise. International Journal of Industrial Ergonomics, 44(6), 821-826.
Derager, M., & Peterson, D. (2017). What is hurricane Katrina hit in 2020?. The need for strategic management of disaster. Public Administration Review(special Issue), 201-207.
Gholami, M. R., & Adalatian Shahriari, J. (2014). Identification of effective indicators on the performance evaluation of fire department operations unit with balanced scorecard approach and fuzzy hierarchical analysis process technique International conference of management, (In Persian)
Hasani, M., Moghimi Khorasani, A., & Hasani, E. (2018). Investigating the relationship between organizational commitment and the performance of bus organization employees in order to improve productivity. Conference to examine the relationship between organizational commitment and the performance of bus organization employees in order to improve productivity, (In Persian)
Huynes, D., & Molis, S. (2017). The value of mission statement in an association of not for profit hospitals. International journal of health care quality assurance, 19(5), 214-219.
Ismail, A., & Abdrazak, M. (2016). Effect job satisfaction on organizational commitment. Management and Marketing.
Jeony, M. (2018). Performance measurement difinitions linking performance measurement and organizational excellence. International journal of health care quality assurance, 20(3), 181-183.
Kalatpour, O., Mirzaei, M., & Parchami, M. (2020). Identification and Analysis of Critical Activities of Firefighting Department for Structural Fire Scenarios Using Task and Training Requirements Analysis (TTRAM). Journal of Occupational Hygiene Engineering, 7(1), 41-50. (In Persian)
Karlos, V., Mendes, L., & Lourenco, L. (2019). The influence of TQM on organizational commitment, organizational citizenship behaviors, and individual performance. Transylvanian review of administrative sciences, 10, 111-130.
Khairdast, A. (2017). Evaluation of the performance of fire brigades in crisis management of post-earthquake fires in District 19 of Tehran Municipality The first international conference and the fourth national conference on firefighting and urban safety, (In Persian)
Kianmehr, P., & Nazem, F. (2019). Assessing the accuracy and capability of the specialized performance test of Iranian firemen. Journal of Military Medicine, 13(3).
Kouri, G., Dingwall, R., Kitchener, M., & Waring, J. (2019). Lets dance: organization studies, Medical Sociology and health policy. Social science and medicine, 74(3), 273-280.
Kulkarini, S. (2018). Graph theory and matrix approach for performance evaluation of TQM in industries. The TQM Magazine, 17(6), 509–526.
Morris, C., & Chander, H. (2018). The impact of firefighter physical fitness on job performance: A review of the factors that influence fire suppression safety and success. Safety, 4(4).
Morrissey, C., & George, J. (1985). Mission statement content and hospital performance in the Canadian not for profit health care sector. Health Care Manager, 24(3), 125-132.
Mousavi Rad, S. T., Rozbahani, M., & Rouh, M. (2014). Performance evaluation of physical education teachers with 360 degree feedback: a case study of Parsian teachers. Organizational behavior management studies in sports, 1(3), 61-70. (In Persian)
Rahimi, G. (2012). Performance evaluation and continuous improvement of the organization. Tadbir 2(173). (In Persian)
Rezaei, K., & Arzandeh, A. (2004). Emergency response and crisis management The first national conference on safety in ports, Tehran. (In Persian)
Romer, C., Bhakta Bhandari, R., & Brook, B. (2021). Organizational features and their effect on the perceived performance of emergency management organizations. Disaster prevention and management, 23(3), 222- 242.
Sadeghi Moghadam, M. R., & Momeni, R. (2017). Establishing the soft comprehensive quality management philosophy based on the APQC model, providing a structural model (Study case: Saman Bank branches). Productivity Management, 41, 7-30. (In Persian)