شناسایی و اولویت‌بندی عارضه‌های مدیریت بهره‌وری شرکت پالایش نفت آبادان بر اساس مدل سه شاخگی
محورهای موضوعی : سایر موضوعات مرتبط
منا جاوی میکانیکی
1
,
سمانه سلیمی
2
,
فرزاد بانشی
3
1 - گروه مدیریت آموزشی، مؤسسه آموزش عالی مهر اروند، آبادان، ایران.
2 - استادیار گروه مدیریت آموزشی، واحد زاهدان، دانشگاه آزاد اسلامی، زاهدان، ایران.
3 - کارشناس ارشد مدیریت کیفیت و بهره وری، شرکت پالایش نفت آبادان، آبادان، ایران.
کلید واژه: بهره‌وری, پالایش نفت آبادان, عارضه‌یابی, مدل سه شاخگی.,
چکیده مقاله :
پژوهش حاضر با هدف شناسایی و اولویت‌بندی عارضه‌های بهره‌وری شرکت پالایش نفت آبادان بر اساس مدل سه شاخگی انجام شد. این پژوهش از نظر هدف، کاربردی و از نظر روش آمیخته اكتشافي (كيفي- كمي) می‌باشد. جامعه آماري در بخش کیفی شامل مدیران سطح میانی پالایشگاه نفت آبادان می‌باشد که از طریق نمونه‌گیری هدفمند بر اساس اشباع نظری 15 نفر انتخاب شدند. در بخش کمّی نیز براساس جدول کرجسی و مورگان تعداد 219 نفر از کارکنان پالایشگاه با روش نمونه گیری تصادفی ساده انتخاب شدند. ابزار گردآوری داده‌ها در بخش کیفی، مصاحبه نیمه ساختمند و در بخش کمّی، پرسشنامه محقق ساخته مستخرج از مصاحبه‌های بخش کیفی بود. جهت تأیید روایی ابزار پژوهش، از روایی محتوایی استفاده شد و روایی پرسشنامه خوب ارزیابی شد. جهت تعیین پایایی مصاحبه‌ها، از پایایی بین دو کدگذار و برای پرسشنامه از ضریب آلفای کرونباخ استفاده شد که مورد تأیید قرار گرفت. جهت تجزيه و تحليل داده‌ها در بخش کیفی، از روش تحلیل مضمون و در بخش کمّی، آمارهای توصیفی (درصد و فراوانی) استفاده شده است. براساس یافته‌های بخش کیفی 22 عارضه به دست آمد که 8 عارضه مربوط به عارضه‌های ساختاری، 7 عارضه مربوط به عارضه‌های رفتاری و 5 عارضه مربوط به عارضه‌های محیطی می‌باشد. یافته‌های بخش کمّی با استفاده از آزمون فریدمن جهت رتبه‌بندی نشان داد که در بین عارضه‌های ساختاری، عامل قوانین و مقررات؛ در بین عارضه‌های رفتاری، عامل دانش، آگاهی و مهارت؛ و از بین عارضه‌های محیطی، عامل باور و نگرش جامعه، مهم‌ترین عارضه‌ها بودند و در اولویت اول قرار دارند.
The current research was conducted with the aim of identifying and prioritizing productivity complications of Abadan Oil Refinery Company based on the three-pronged model. This research is applied in terms of purpose and exploratory (qualitative-quantitative) in terms of mixed method. The statistical population in the qualitative section includes middle level managers of Abadan Oil Refinery who were selected through targeted sampling based on theoretical saturation of 15 people. In the quantitative part, 219 employees of the refinery were selected by simple random sampling based on Morgan's Krejci table. The collection tool was a semi-structured interview in the qualitative part and a researcher-made questionnaire based on the interviews in the quantitative part. In order to analyze the data, thematic analysis method was used in the qualitative part and descriptive statistics (percentage and frequency) were used in the quantitative part. Based on the findings of the qualitative section, 22 complications were obtained, of which 8 complications are related to structural complications, 7 complications are related to behavioral complications, and 5 complications are related to environmental complications. The findings of the quantitative section using the Friedman test for ranking showed that among the structural complications: the factor of laws and regulations, among the behavioral complications: the factor of knowledge, awareness and skill, and among the environmental complications: the factor of belief and attitude. The society was the most important complication, and they are in the first priority.
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