ارائه مدلی برای توسعه بازاریابی پایدار با استفاده از بازاریابی دیجیتال

محورهای موضوعی : مدیریت بازاریابی

محمد باشکوه ¹ , محمد بهادری نژاد ² , نوید شفیعی ³

1 - دانشیار، گروه مدیریت بازرگانی، دانشگاه محقق اردبیلی، اردبیل، ایران
2 - دانشجوی دکتری مدیریت بازرگانی، دانشگاه محقق اردبیلی، اردبیل، ایران
3 - دانشجوی دکتری مدیریت بازرگانی، دانشگاه محقق اردبیلی، اردبیل، ایران

تاریخ دریافت : 1401/11/23 تاریخ پذیرش : 1402/02/06 تاریخ انتشار : 1402/01/01

کلید واژه: بازاریابی دیجیتال, مشتری‌مداری, بازاریابی پایداری, بازاریابی اجتماعی,

چکیده مقاله :

پایداری در حوزه بازاریابی از دیدگاه‌های مختلفی مورد بررسی قرار می‌گیرد. برخی از نویسندگان مسائل زیست‌محیطی یا سبز و برخی دیگر مسائل اجتماعی را مورد توجه قرار دادند. بنابراین تحلیل و ارزیابی استراتژی بازاریابی از نظر پایداری نیز یک هدف منحصر به فرد است و توجه ویژه‌ای را می‌طلبد. بنابراین، این مقاله به ارائه مدلی برای توسعه بازاریابی پایدار با استفاده از بازاریابی دیجیتال در صنعت مد سریع که به لباس‌هایی با سرعت تولید می‌شوند و از کیفیت پایین برخوردار هستند می‌پردازد. تحقیق حاضر یک مطالعه کیفی است و از لحاظ هدف یک تحقیق کاربردی است. مشارکت‌کنندگان در تحقیق حاضر خبرگان حوزه بازاریابی است و برای تعیین حجم نمونه از روش اشباع نظری استفاده شده است. بدین معنی که مصاحبه‌ها تا رسیدن به اشباع نظری ادامه پیدا کرده است. در این تحقیق با 8 نفر از خبرگان مصاحبه انجام شد و پس از مصاحبه با نفر هشتم به اشباع نظری رسیدیم. برای تجزیه و تحلیل داده‌ها از نرم‌افزار مکس‌کیودا نسخه 12 و روش کدگذاری باز، محوری و انتخابی استفاده شده است. نتایج نشان می‌دهد که مدل تحقیق شامل دو متغیر اصلی است که هر متغیر بازاریابی پایداری دارای 8 بعد و 24 شاخص است و متغیر بازاریابی دیجیتال نیز دارای 4 بعد و 15 شاخص است. همچنین نتایج نشان می‌دهند که متغیر بازاریابی پایداری دارای هشت بعد بازاریابی اجتماعی، قابلیت‌های انسانی، توجه به آموزش، قابلیت‌های ارتباطی و تعاملی، تقویت وفاداری و مشتری‌مداری، انگیزاننده‌های (محرک‌های) احساسی، توزیع قابل دسترس و محصول پایدار است. همچنین بازاریابی دیجیتال دارای 4 بعد استراتژی تعاملی، استراتژی توزیعی، استراتژی ارتباطی (مشتری‌مداری) و استراتژی اطلاعاتی است.

چکیده انگلیسی:

Sustainability in the field of marketing is examined from different perspectives. Some writers focused on environmental or green issues and others on social issues. Therefore, analysis and evaluation of marketing strategy in terms of sustainability is also a unique goal and requires special attention. Therefore, this paper presents a model for sustainable marketing development using digital marketing in the fast fashion industry. The current research is a qualitative study and in terms of its purpose, it is an applied research. The participants in this research are experts in the field of marketing, and the theoretical saturation method was used to determine the sample size. This means that the interviews continued until theoretical saturation was reached. In this research, interviews were conducted with 8 experts, and after interviewing the 8th person, we reached theoretical saturation. For data analysis, MaxQuda software version 12 was used using open, axial and selective coding method. The results show that the research model includes two main variables that each sustainability marketing variable has 8 dimensions and 24 indicators, and the digital marketing variable has 4 dimensions and 15 indicators.

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