List of Articles Open Access Article Abstract Page Full-Text 1 - The Effect of Brand Personality and Brand Image on Word of Mouth Marjan Daneshian Shahnaz Nayebzadeh Mahmoud Moien Addin Akram Eghbali Open Access Article Abstract Page Full-Text 2 - Skeptical Buyers and Their Price Sensitivity in buying Optional Insurance Nafiseh Norouzi Daryakenari mohammad javad taghi pourian sepideh Ataei Open Access Article Abstract Page Full-Text 3 - The Effect of Relative Marketing on Predicting Future Interactions of Customers and the Bank (Case Study of Mellat Bank of Tehran) Hossein Bagheri Behrouz Firuz Dindar Farkush Hassan Givarian Open Access Article Abstract Page Full-Text 4 - Ranking Factors Influencing the Performance of CRM in Banking Industry Using GAHP Approach Khodakaram Salimifard Masoumeh Mohammadi Open Access Article Abstract Page Full-Text 5 - The Effect of Market Orientation on Innovation in Esfarayne Bank's Saderat Bank Services saeed mehri Ghadire Mehri imani malihe Open Access Article Abstract Page Full-Text 6 - A Survey on the Market Oriented Advertising in the Food Industry, Qualitative Approach Mohamad Rahim Esfidani Emad Rahmanian Open Access Article Abstract Page Full-Text 7 - The effect of the key marketing factors on the success of technology-based small and medium sized enterprises Narges khanderou Tooraj Sadeghi Gholamreza Malekzadeh Open Access Article Abstract Page Full-Text 8 - Impact of marketing mix and marketing efforts of social media on consumer response according to the mediating role of brand equity effat haji hoseini abolfazl sohrabi