List of Articles Customer relationship management (CRM) Open Access Article Abstract Page Full-Text 1 - Providing a customer portfolio management (CPM) model to improve customer relationship management (CRM) ali akbar jafri Kambiz Shahroodi Seyed Mahmoud Shabgoo Monsef Narges Del Afrooz Open Access Article Abstract Page Full-Text 2 - Classifying the Customers of Telecommunication Company in order to Identify Profitable Customers Based on Their First Transaction, Using Decision Tree: A Case Study of System 780 Mohammad Velayati Mohammadreza Shahriari Farhad Hosseinzadeh Lotfi 10.22094/joie.2018.572783.1575 Open Access Article Abstract Page Full-Text 3 - Modelling Customer Attraction Prediction in Customer Relation Management using Decision Tree: A Data Mining Approach Abolfazl Kazemi Mohammad Esmaeil Babaei Open Access Article Abstract Page Full-Text 4 - Pattern of customer relationship management strategies in customer journey with a mixed approach(Case Study: Hypermia Chain Stores) Fatemeh karimvand Neda Soleymani mahmood Elmi 10.30495/jss.2020.1912888.1246 Open Access Article Abstract Page Full-Text 5 - The Study of the Effects of Knowledge Management (KM) on Customer Relationship Management (CRM) in Refah Bank (case study: Kurdistan Province) Adel Salavati Parviz Kafcheh Kayvan Salehpoor Open Access Article Abstract Page Full-Text 6 - Evaluating Customer Relationship Management Effectiveness Based on Fuzzy Inference System Houshang Taghizadeh Open Access Article Abstract Page Full-Text 7 - The CRM and ERP Impact on Value (Performance) Organizations Taking into Account of Mediator Integrated System and Process (Case Study: Mehvarsazan Iran Khodro Company) Mohammad Mahmoudi meymand Fatemeh Shabannezhad Open Access Article Abstract Page Full-Text 8 - The use of dynamic system in the analysis of customer relationship management model somayeh hosseini MohammadReza Motadel Abbas Toloie Eshlaghy
