List of Articles Customer Knowledge

• Open Access Article
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  1 - Improving Performance of Customer Relationship Management through Applying Knowledge Management
  Reza Radfar N. Rezaei-Malek
• Open Access Article
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  2 - Evaluating Improvement in Bank Service Management and Customer Loyalty by Customer Knowledge Management and Mobile Banking (Case Study: Mellat Bank)
  نرگس رضائی ملک محمد رضائی ملک رضا توکلی مقدم
• Open Access Article
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  3 - Investigation of the Moderator Effect of Perceived Risk and Knowledge in the Satisfaction-Purchase Intention Relationship in a New Product Experiment
  kambiz heidarzadeh masoumeh varamini
• Open Access Article
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  4 - Identification Effect Factors on Customer Relationship Management in Retail Banking
  Mohammad ail abdolvand mehrnosh najafi
• Open Access Article
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  5 - Identification and ranking of effective factors in project marketing on buyer-seller relationships in the trading Market
  somayeh Hozouri Muhammad ali abdolvand
• Open Access Article
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  6 - The Effect of Applying Customer Knowledge on Innovation and New Product Efficiency (Case Study: Samasamaneh Software Company)
  faranak khodayari بهزاد kh
  10.30495/jomm.2022.64206.1882
• Open Access Article
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  7 - An Investigation on Effective Factors Increase of Customer Trust in Buying Internet Goods and Services
  A. Sheikhi R. Shafeai H. Faroughi
• Open Access Article
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  8 - Evaluating Improvement in Bank Services Management by Customer Knowledge Management and Mobile Banking (Case Study: Mellat Bank)
  N. Rezaei-Malek M. Rezaei-Malek R. Tavakkoli-Moghaddam
• Open Access Article
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  9 - Investigating the Factors Affecting the Success of Electronic Communication Management with Customers Considering the Mediator Effects of Customer Orientation
  meghdad haji mohammad ali jahromi Maryam Noroozpoor Roodposhti
• Open Access Article
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  10 - Influence of Customer Knowledge Management in Improvement Relationship with Industrial Customers (Car Parts Maker Based in the Industrial City of Qazvin)
  Mohammad Ali Valipour Esmaeil Malek Akhlagh Roghaeh Pourhassan
• Open Access Article
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  11 - الگوی کاربرد روش QFD و ماتریس QSPM جهت کسب انواع دانش مشتریان در مدیریت دانش مشتری (در حوزه صنعت خودروسازی)
  کامران جمالی فیروزآبادی غزاله اکباتانی
• Open Access Article
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  12 - The Effect of Customer Knowledge Management on organizational Effectiveness Considering the Mediating Role of Organizational Agility (Case Study: Sepah Bank of West Azerbaijan province
  kamran Hosseinzadeh. reza rostamzadeh
• Open Access Article
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  13 - Designing and Validating a Model for Integrating Customer Knowledge Management and Customer Relationship Management with a Competitive Advantage Approach in the Iranian Banking Industry
  Saba Heydari Fariz TaheriKia Niloofar Imankhan
• Open Access Article
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  14 - The Role of Customer Knowledge Management in Creating Competitive Advantage in Small and Medium Enterprises; (Case Study: Companies in Industrial City of Khorramabad)
  eliza azadbakht naser khani
• Open Access Article
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  15 - Providing a framework for customer knowledge management with a digital marketing approach in the banking system emphasis on customer satisfaction
  Mahmoud Jafari Dehkordi Mahmood Ahmadi Sharif Mehran Keshtkar Haranki