List of Articles Customer Expectations

• Open Access Article
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  1 - Studying the Effective Factors in Brand Value Creation from the Perspective of Customers, Organizations and Stakeholders (Case study: Iranian Textile Industry)
  Parviz Alilou Hamid Reza Saeednia Ali Badi Zadeh
  10.30495/jsm.2021.1943070.1548
• Open Access Article
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  2 - System dynamics modeling for assessment of customer satisfaction criteria at the level of comprehensive quality management
  Hasan Dehghan Dehnavi Zahra Delshad
• Open Access Article
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  3 - Analysis of Customer's Expectations and Satisfaction in the Zanjan Municipality Using Fuzzy Multi-Criteria Decision Making (FMCDM) Approach
  Masoumeh Rahimi amir najafi
  10.22094/joie.2016.260
• Open Access Article
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  4 - Providing a Model for Measuring Tourist Satisfaction with the Services of Local Food Restaurants (A Case Study of Local Food Restaurants in Tehran)
  Iman Chashmfasa