Analysis of Customer's Expectations and Satisfaction in the Zanjan Municipality Using Fuzzy Multi-Criteria Decision Making (FMCDM) Approach

Subject Areas : Tectonostratigraphy

Masoumeh  Rahimi ¹ (MSc, Department of Management, Zanjan branch, Islamic Azad University, Zanjan, Iran)
amir  najafi ² (Prof. in Industrial Engineering, Department of Industrial Engineering, Zanjan Branch, Islamic Azad University, Zanjan, Iran)

Received: 2015-01-26 Accepted : 2016-02-17 Published : 2016-12-25

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