Critical Success Factor

Open Access Article

1 - Identify and Prioritize the Critical Success Factors for Implementing Electronic Logistics in the Isfahan Health City
Saied Darabi Mehdi Iranpoor AtefeH Amindoust

Introduction: The organizations providing health services have a significant role in the society. Organizations the utilization of the electronic process can improve the quality and capacity of services and so the level of in the health society. This study identifies an More

Introduction: The organizations providing health services have a significant role in the society. Organizations the utilization of the electronic process can improve the quality and capacity of services and so the level of in the health society. This study identifies and prioritizes the key factors to implement the electronic logistics in the Isfahan Health City. Methods: by reviewing the literature, 28 potential factors for implementation of E-logistics were extracted. After that, the degree of significant of these factors was determined according to the expert using group decision making. to screen the in significant factors a method based on K-means clustering was used. Then using a recent method for ranking the fuzzy numbers, which is based on the interval of the fuzzy numbers and the center of gravity, the space the factors were prioritize according to the overall cost effectiveness index. Results: by K-Means clustering method 8 factors have been screened and the 20 remaining factors were prioritize according to the overall cost effectiveness index. After calculating the distance of each factor with maximum and minimum range of factors, the vision factor with score 3.761 and the Maintenance factor with score 0.093 were identified as the most important and the least important factors respectively. Conclusion: In this study it was found that vision, create project teams, strategy and management support are the most importance factors for the implementation of E-logistics. Manuscript profile

Open Access Article

2 - The Strategy Formulation for Customer Relationship Management System with Balance Score Card Approach (CRM SCORE CARD) in Sapco Company
J. Haghighat Monfared E. Saraeenia

Today organizations focus on their customers to set and regulate their sale and marking strategies. Modern organizations try to present the best for their customers as the aim of customer relation management is to develop long-term and stable dependencies between the co More

Today organizations focus on their customers to set and regulate their sale and marking strategies. Modern organizations try to present the best for their customers as the aim of customer relation management is to develop long-term and stable dependencies between the companies and their customers. The importance of this subject is better understood by considering   guidelines on customers’ satisfaction and customer relation management system strategies. One of the most important challenges to modern organizations is the implementation of   strategies which are regulated by thought and systematic methods. Organizations which have used performance evaluation system- particularly balanced score card- prove to be strategically successful.  It is believed that CRM’s score card is one of the strongest tools in collecting customer relation management system strategy. This card converts CRM plans to key factors which predict success of CRM. This research aimed at collecting data on customer relation management system strategy based on balanced score card as an organization concentrates on four approaches (financial, customer, domestic process and learning and growth). In this research after identifying mission , perspective and current strategies of organization , the strategic goals of customer relation management system were determined for each aspect of balanced score card. After conducting Extensive theoretical studies in order to recognize the key factors of success in customer relation management system and Screening them, next step was collecting performance key indices for each of mentioned factors which were then prioritized by AHP method and establishing balanced score card. Finally the formulating map for customer relationship management system strategy was determined for each one of success factors. Manuscript profile

Open Access Article

3 - Identification and Ranking of Critical Success Factors for the Implementation of Sustainable Supply Chain Management Using Dematel-ANP Hybrid Approach in the Automobile Industry of Iran
Mahmood Yahyazadehfar seyed Javad Alavi Tabari

There are multiple problems of social, economic and environmental have led to organizations towards the use of sustainable supply chain management and on the one hand, globalization has made successful implementation of sustainable supply chain management always a conce More

There are multiple problems of social, economic and environmental have led to organizations towards the use of sustainable supply chain management and on the one hand, globalization has made successful implementation of sustainable supply chain management always a concern for managers, especially in the automobile industry. As a result, due to the need for the use of sustainable supply chain management in organizations, it is essential to achieve a successful and efficient sustainable supply chain management. In this regard, this study aims to detect critical factors that are effective in the successful implementation of sustainable supply chain management in the automobile industry by review the literature and using experts' viewpoints and Fuzzy Delphi method, as well as by using DANP, it determines the importance and ranking of these factors in the implementation of sustainable supply chain management. Research results determined 25 critical factors for the successful implementation of sustainable supply chain management in the automobile industry that of these, the top management commitment and support, strategic planning and long-term vision and environmental auditing for suppliers, were identified as the most important factors, respectively and cross-function integration as the least important. Manuscript profile

Open Access Article

4 - The Impact of Knowledge Management on Organizational Performance: A Balanced Scorecard Approach
Changiz Valmohammadi Mohsen Ahmadi Mohsen Seyed Aliakbar

This study aims to present a holistic approach regarding an evaluation of knowledge management (KM) practices on organizational performance of the subsidiary firms of Iran National Petrochemical Company (INPC). In this study balanced scorecard approach (BSC) has been em More

This study aims to present a holistic approach regarding an evaluation of knowledge management (KM) practices on organizational performance of the subsidiary firms of Iran National Petrochemical Company (INPC). In this study balanced scorecard approach (BSC) has been employed and the research hypotheses were raised based on the four perspectives of this approach, namely customer, growth and learning, internal processes, and financial. By literature, critical success factors (CSFs) of KM and organizational performance along with their items were identified in the framework of BSC’s perspectives. Based on these constructs and their items an instrument was designed and distributed among managers and employees of the surveyed organizations. Reliability of the instrument was calculated by Chronbach’s alpha for the two sections of the instrument i.e. KM practices and organizational performance. Also, using factor analysis the construct validity of the questionnaire was approved. Finally, based on the hypotheses of the study and using structural equation modeling the impacts of KM practices on organizational performance were investigated. The results revealed that KM practices positively and significantly (though weak) impact overall organizational performance.This impact is significant only regarding growth and learning dimension and on the other dimensions is insignificant. Also, as the customer and financial constructs were loaded on one factor based on the entity of their indicators we considered these two constructs as stakeholders construct.   Manuscript profile

Open Access Article

5 - Identifying and Prioritizing of the Critical Success Factors (CSFs) of Knowledge Management by Using SAW & FAHP
Elmira Rahimi Majid Bagherzadeh Khajeh

In the knowledge-based age, knowledge is regarded as a competitive advantage which should be managed in a proper manner for an accurate use. The first step to implement a system is to identify the key factors. During designation and implementation of knowledge managemen More

In the knowledge-based age, knowledge is regarded as a competitive advantage which should be managed in a proper manner for an accurate use. The first step to implement a system is to identify the key factors. During designation and implementation of knowledge management, a series of factors exist which play a more vital role and they lead to facilitation and acceleration of the implementation process of the system by focusing on the main axes. This research is conducted in order to identify and prioritize the critical success factors (CSFs) of knowledge management. The statistical population consisted of managers and experts of Tabriz Oil Refinery which is equal to 30 persons. As the statistical population number is limited, there is no need for sampling and the whole population was surveyed. For data collection, two questionnaires were employed, the reliability and validity of questionnaires were assessed by experts’ reviews, opinions, and Cronbach test. For identifying the factors effective on the success of knowledge management T-test was performed. According to the findings and results, four critical success factors were identified, including management practices, organization efforts and development, information technology and supply and adoption rate. With regard to the simple Additive Weighting Method (SAW), the ranking of afore-mentioned factors are as follows:  management practices, organizational efforts, supply, and adoption rate and IT. And with regard to the Fuzzy Analytical Hierarchy Process (FAHP), the ranking of these factors are as follows: management practices, organizational efforts, IT and supply, and adoption rate. In addition to the importance of knowledge management, we can refer to the identification of gaps in organization's knowledge, higher productivity of human capital; provide more value-added goods, the satisfaction of customers and employees, strengthening competitive position. Manuscript profile

Open Access Article

6 - Identify and Prioritizing the Critical Success Factor of the New Product Development with Fuzzy Inference System
Saeid Jafari Khanshir Reza Radfar Reza Hosnavi Reza Azarafza

New product development (NPD) as modern approach applied for facing to environmental changes and is necessary to enter and remain (or survive) in the competitive environment and achieve competitive advantages. Firms according to identify the critical success factors (CS More

New product development (NPD) as modern approach applied for facing to environmental changes and is necessary to enter and remain (or survive) in the competitive environment and achieve competitive advantages. Firms according to identify the critical success factors (CSF) of NPD and obtain the profitable results from this factor, can achieve competitive advantages. Researchers analysis CSFs of NPD in 35 years and concluded that managing of the new product is the more important factor. The important of NPD in complex and product system (CoPS) is highlighted. The firm can assess the process whit CSF’s and improve the process and achieve the effectiveness of activities. Studying the relevant article and literature reviews, 40 factors influencing the success of NPD has identified in this paper. Applying fuzzy inference system (FIS) and studying some aerospace project as NPD projects that is relevant with CoPS, in the next step,  input variety (the level of activity of factor in NPD projects and the level of project success from the viewpoint) and indicator (cost, time and quality of NPD’s product) are analyzed. The MATLAB software and SAJENO model of FIS were applied for analyzing data.  As result, the selected CSF’s with brainstorming is categorized into in 3 groups: development team abilities, organizational resources and organizational process and 20 factors as CSF of NPD identified and prioritized. Thus, focusing in these factors, managers can achieve the competitive advantages.  Manuscript profile

Open Access Article

7 - Identifying Six Sigma Critical Success Factors to Reduce Variability of Processes (Case study: Dairy Industry)
Behzad Ghasemi Roghayeh Gharehpoor Niloofar Kavoli Haghighi

Nowadays, the variability of processes is the most important reason for increasing costs and reducing efficiency and product quality, and companies are always trying to remove it. The purpose of this research is to identify Critical Success Factors (CSFs) of reducing th More

Nowadays, the variability of processes is the most important reason for increasing costs and reducing efficiency and product quality, and companies are always trying to remove it. The purpose of this research is to identify Critical Success Factors (CSFs) of reducing the variability of processes with Six Sigma approach in the dairy industry. The statistical population of this research is dairy companies that managers and experts of production and quality control units of these companies as the statistical analysis unit were selected. Initially, through an in-depth review of past studies, the effective components on reducing the variability of processes were determined and then using exploratory factor analysis technique, the CSFs of reducing the variability of processes with Six Sigma approach were identified. Finally, using Bartlett's test, equality of variance was tested for the identified CSFs. The obtained results showed that eight CSFs of reducing variability of processes with Six Sigma approach were identified in dairy industry, which include: "Managing variability of processes", "nature of project team", "nature of project", "engagement and commitment of senior management" "communication with Customers and Suppliers," "Cultural Change," "Employee Learning," "Data and Information Management." Also, the research results showed that the effect of each of the CSFs on the reduction of processes variability is different. The result of this research can be used by decision-makers and managers of manufacturing companies to improve processes and productivity. Manuscript profile

Open Access Article

8 - Critical success factors for implementation of quality improvement initiative
Mohamad Ikbar Abdul Wahab Faris Hakim Mazlan Mohd Amran Mohd Daril Khairanum Subari Mazlan Awang Khairul Anuar Mohd Ali Nohman Khan

10.22094/joie.2023.1973933.2021

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Open Access Article

9 - The Effect of Codification of General Policies for Service-Educational Benefit Organizations
Hamed Jafar Zanjani Hassan Akbari

Some of the well-known or developing countries have distinguished status in the field of higher education in international competition. Most of the service-education institutes were pioneers in the past, but they are no longer very famous. Many of the experts in the sci More

Some of the well-known or developing countries have distinguished status in the field of higher education in international competition. Most of the service-education institutes were pioneers in the past, but they are no longer very famous. Many of the experts in the science of management and planning, such as Fred R. David and Hangar believe that the solution to organizational challenges should be found in concepts such as goals, policy, mission and strategic policies of an institute. Planning is a process that has specified inter-connected stages for producing a coherent output in the format of a system of decisions. According to this definition, temporary and non-continuous decisions and policy-makings to lead the organization through the present and future time are not considered planning. Most plannings, based on the rational approach, have the following format: ideals and goals-projects and procedures-required resources. In models such as Brisson's Model, Hill's, BCG Model, and GE Model…, first of all, the ideals and goals of the organization are explained; then, the necessary projects and procedures are specified; and finally, the required resources are provided. Changes in the environmental conditions, policies, approaches, perspectives, structures, systems, etc. are the factors that can affect the ideals and goals of planning and ultimately changes the program. These conditions led to the thought that in planning, it should be possible to change the course of movement according to the changes, and to adopt a new route of action. With regard to the this approach, it will be possible to make organized decisions in order to attain strategic goals and to perform actions that will shape the nature of the organization, the type of the activities, and the reason for performing those activities by the organization. Manuscript profile

Open Access Article

10 - ‎Proposing a Conceptual Model of Critical Success Factors in Lean Production Using Interpretive Structural Modeling and Fuzzy MICMAC Analysis
Mazdak Khodadadi Karimvand Hadi Shirouyehzad Farhad Hosseinzadeh Lotfi

10.30495/tfss.2023.1999063.1087

Since companies are inclined to implement lean production‎, ‎researchers have proposed a number of fundamental success factors to facilitate the implementation of this production approach‎. ‎This study analyzes the critical success factors (CSFs) in lean production extr More

Since companies are inclined to implement lean production‎, ‎researchers have proposed a number of fundamental success factors to facilitate the implementation of this production approach‎. ‎This study analyzes the critical success factors (CSFs) in lean production extracted from 14 review studies‎. ‎The interpretive structural modeling approach is utilized to analyze the impact of these critical success factors on one another‎. ‎The aim is to enhance insights into lean production and facilitate informed decision-making‎. ‎In this article‎, ‎a seven-tiered model is presented‎. ‎According to the conceptual model of success factors in lean production‎, ‎leadership is positioned at the base of the model and serves as the origin for other factors‎. ‎It should be regarded as the foremost critical success factor in lean production‎. ‎When establishing lean production systems‎, ‎organizations and senior managers should focus on higher levels and critical success factors that underlie the model‎. ‎Subsequently‎, ‎nonfuzzy and fuzzy driving and dependence power analyses were conducted that the fuzzy matrix cross-reference multiplication applied to a classification (MICMAC) analysis provides deeper insights into the analysis of driving and dependence power‎. ‎The fuzzy matrix cross-reference multiplication applied to a classification analysis helped identify some key factors that are highly effective for successfully implementing lean manufacturing‎. Manuscript profile

Open Access Article

11 - Ranked of Cluster Development Critical Success Factor (CSF) in Iran Industrial Cluster
A. Riahi

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Open Access Article

12 - A Method for Ranking, Assessment and Evaluation of Sustainability Factors in Project
Abolfazl Hesampour Mehrdad Nikbakht Hadi Shirouyehzad

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Open Access Article

13 - Identifying the Critical Success Factors in the academic E-Learning Centers (Qualitative Study)
Abasalt Khorasani Farnoush A'lami Shirzad Razavizadeh

Understanding of the components and factors affecting success on e-learning helps the decision-makers adopt a suitable policy for investment in effective factors and re-design or omit non effective ones. Thus, the purpose of the present study was to identify the critica More

Understanding of the components and factors affecting success on e-learning helps the decision-makers adopt a suitable policy for investment in effective factors and re-design or omit non effective ones. Thus, the purpose of the present study was to identify the critical success factors in the academic e-learning centers. The present study is developmental regarding to the objective, and qualitative concerning data collection. The sample includes 10 main experts having management, research and teaching experiences in the domain of E-learning. The participants were selected through purposive sampling. To identify the factors, semi-structured interview was used as the data collection instrument. Then, the collected data was analyzed through open codifying and axial codifying based on content-analysis. The critical success factors of academic e-learning centers, based on the ideas of the participants, were found to be 7 factors: learner, instructor, technology, management, pedagogy, evaluation, and outdoor beneficiary, which should have 47 features to reach success. Manuscript profile

Open Access Article

14 - Identifying, explaining and Prioritizing critical success factors in the quality of electronic learning of Azad University from the perspective of professors and students
pejman salehi seyfollah fazlollahi Ali akbar Khoshgoftar

In this research, we have tried to identify and explain the critical success factors in the quality of electronic learning of the Azad University. Therefore, in order to achieve the goal of the study, we have studied the comparison between the views of professors and st More

In this research, we have tried to identify and explain the critical success factors in the quality of electronic learning of the Azad University. Therefore, in order to achieve the goal of the study, we have studied the comparison between the views of professors and students about the critical success factors in the e-learning quality of Azad University. Also, in the library section of this research, studies have been conducted to identify the factors affecting the quality of e-learning from the perspective of the various stakeholders. Based on previous research and a survey of e-learning experts, a questionnaire was developed by researchers and among statistical samples Research was distributed. Also, some of the items of the questionnaire were designed in order to obtain opinions and obtain solutions. The statistical sample was asked to prioritize the importance of each critical factor in the success of electronic learning in Azad University. The important point in analyzing the research data of the researchers was that the direction of the research process was to identify and assess the significance of the amount of and the significance of each factor and the variance associated with it. The main finding of the present study is that the viewpoints of faculty members and students about the critical success factors of e-learning quality vary. Manuscript profile

Open Access Article

15 - Prioritizing critical success factors for reverse logistics implementation using fuzzy-TOPSIS methodology
Saurabh Agrawal Rajesh K. Singh Qasim Murtaza

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Open Access Article

16 - Providing a conceptual model for identifying Critical Success Factors(CSFs) affecting Financial Information System user’s attitude(Case Study: Iranian Central Oil Fields Company)
Ehsan Abedi

Due to the increasing importance of Financial Information Systems and the critical actions taken by companies in order to offer electronic financial services in Iran and also according to the increasing number of companies using Financial Information Systems services, i More

Due to the increasing importance of Financial Information Systems and the critical actions taken by companies in order to offer electronic financial services in Iran and also according to the increasing number of companies using Financial Information Systems services, it is essential for managers to understand users better. Only through this comprehension they are able to develop strategies and tactics to attract and sustain their users. In this study we have investigated the influential factors in Financial Information System user’s attitude. Electronic questionnaires were applied for data gathering through a case study of Iranian Central Oil Fields Company users. According to research findings and conclusions it is suggested to apply different marketing strategies for different age groups, provide users with the opportunity of using financial services electronically and achieving good experiences, and present information and training focusing on Financial Information Systems benefits. Manuscript profile

Open Access Article

17 - Vision, a critical element of enterprise resource planning
mohsen rasoulian

Enterprise resource planning systems as one of the tools that businesses use to seek competitive advantages in any organization, since the implementation of enterprise resource planning systems with high-risk, high cost and the implementation of the lengthy it is import More

Enterprise resource planning systems as one of the tools that businesses use to seek competitive advantages in any organization, since the implementation of enterprise resource planning systems with high-risk, high cost and the implementation of the lengthy it is important and which are one of the more preferred. The purpose of this paper, after extraction of the key factors for the implementation of human resource planning initiatives and opinions of experts using analytic hierarchy to prioritize the expert choice of these factors with the help of software has been estimated. The results revealed that internal factors than external factors matter most. In addition, and through the internal factors such as senior management support, business outlook, culture, change management and project management factors are higher priorities. In this research, high light that vision is independent to employment. Manuscript profile

Open Access Article

18 - Investigation Of The Requirement &Constraints Affecting Teleworking In Government Institutes; Case Study : Research Institutes of Minister of Roads and Urban Development
Farhad Ghaffari Ali Akbar Haddadi Harandi

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