present research aimed The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image in the hotel industry in 5 star hotels of East Azerbaijan Including: El-Goli Pars and shahriar Hotels has been done in the summer of 1394. The data required f More
present research aimed The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image in the hotel industry in 5 star hotels of East Azerbaijan Including: El-Goli Pars and shahriar Hotels has been done in the summer of 1394. The data required for this research has gathered by questionnaire with available non-random sampling method through 5 stars hotels guests of Tabriz City. This research, in terms of purpose is functional and based on data collection, is descriptive survey. Also, It has been used structural equation modeling through the SMART PLS software to analyze data. Statistical population of this research has considered all guests of the 5 stars Hotels Tabriz City. Given that the population size is unknown from Cochran formula is used in order to determine the sample size. Provided results showing that Variables of service quality and customer satisfaction both have a positively significant impact on customer loyalty and brand image. and also impact of service quality on customer satisfaction is Positive and significant. and customer loyalty on brand image significant positive impact.
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The aim of this study is to provide a model for explaining brand equity tourism destinations in Shiraz. This research, in terms of purpose is functional and based on data collection, is descriptive survey. Also, It has been used structural equation modeling through the More
The aim of this study is to provide a model for explaining brand equity tourism destinations in Shiraz. This research, in terms of purpose is functional and based on data collection, is descriptive survey. Also, It has been used structural equation modeling through the SMART PLS software to analyze data. Statistical population of this research all are domestic tourists that in the summer of 2015 Have come to Shiraz city.Given that the population size is unknown from Cochran formula is used in order to determine the sample size that number is obtained 384. Provided results showing that destination brand awareness has significant positive effects on destination brand image, destination perceived quality and destination brand loyalty. destination brand image has significant direct positive impacts on destination perceived quality and destination brand loyalty. destination perceived quality has direct positive influence on destination brand loyalty. And also it was shown that destination perceived quality is the largest coefficient value and its impact on destination brand loyalty is higher than other variables.
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