Identifying the Components of the Quality of Work Life Pattern with a Strategic Approach of Human Resources in the Administrative System of Mellat Bank

Subject Areas : Management and Sustanable Development

Vahid Mohammadi ¹ , Musa Rezvani Chaman Zamin ² , Badri Abbasi ³ , Morteza Hazrati ⁴ , Mehran Nasirzad ⁵

1 - PhD. student of Management Department, Astara Branch, Islamic Azad University, Astara, Iran.
2 - Assistant Professor, Department of Management, Astara Branch, Islamic Azad University, Astara, Iran
3 - Assistant Professor, Department of Management, Bandar Anzali Branch, Islamic Azad University, Bandar Anzali, Iran
4 - Associate Professor of Management Department, Bandar Anzali Branch, Islamic Azad University, Bandar Anzali, Iran
5 - Assistant Professor, Department of Management, Astara Branch, Islamic Azad University, Astara, Iran

Received: 2024-01-10 Accepted : 2024-05-04 Published : 2024-06-20

Keywords: Identification, Pattern, Quality of Work Life, Strategic Approach, Human Resources. ,

Abstract :

The purpose of this research is to identify the components of the quality of work life model with a strategic approach of human resources in the administrative system of Mellat Bank. The research method is mixed and qualitative-quantitative, which is practical in terms of purpose and descriptive-survey in terms of nature. The sample in the qualitative section was 20 academic and banking experts who were selected as a snowball method. The statistical population of the quantitative part was all the employees and experts of Mellat Bank all over the Iran, who were selected from a sample of 378 people using a simple stratified method using the Cochran formula. The data collection tool in the quantitative section included a researcher-made questionnaire, the total Cronbach's alpha coefficient was calculated as 0.84, which is higher than the base value of 0.70, and as a result, the measurement tool has adequate reliability. Data analysis was done in the qualitative part by the method of open and axial coding in MAXQDA software, and in the quantitative part, the data were analyzed using descriptive statistics methods using SPSS software. The results obtained from the codings showed that the components of the model of quality of work life with a strategic approach of human resources in the administrative system of Mellat Bank include 5 strategies in the form of a career development strategy and a career path (career path), job design strategy, job security strategy, and job satisfaction strategy. And the deployment strategy of operation and decision support systems has 20 subcomponents and 118 subcomponents.

References:

Abrahams, C., Alley, H., & Downing, C. (2021). Experiences of newly employed professional nurses regarding their quality of work life at a private hospital in Gauteng. International Journal of Africa Nursing Sciences, 15, 100362.
Afshin, J., & Tatari, M. (2022). Predicting the quality of work life based on the motivational structure in primary school teachers. New developments in psychology, educational sciences and education, 4(40), 63-84. [In Persian]
Akter, K., Tang, S. M., & Adnan, Z. (2023). Impact of empowerment and ICT on quality of work life: The mediating effect of trust climate. Cogent Business & Management, 10(1), 2176412. https://doi.org/10.1080/23311975.2023.2176412
Algazlan, N., Al-jedai, A., Alamri, A., Alshehri, A. M., Aldaiji, L., & Almogbel, Y. (2022). Association between intention to leave work and quality of work-life of Saudi pharmacists. Saudi Pharmaceutical Journal, 30(2), 103-107.
Amiri, M., & Nurozi, R. (2013). Introduction to qualitative research method in sports (1 ed.). University of Tehran Printing and Publishing Institute. [In Persian]
Asadi Khanouki, A. S., & Hajizadeh, F. (2022). The relationship between psychological capital and the quality of work life and the mediating role of job satisfaction in Jiroft education and training staff. Quarterly Journal of New Developments in Educational Management, 1(3), 47-75. [In Persian]
Di, H., Li, H., & Wang, Y. (2023). Kindergarten Teachers’ Quality of Work Life in China: A National Empirical Study. Int. J. Environ. Res. Public Health, 20, 4596. https://doi.org/10.3390/ijerph20054596
Diana, E., A., & Mukhtadi, A., A. (2022). Creating the path for quality of work life: A study on nurse performance. Heliyon, 8, e08685.
Engelsberger, A., Halvorsen, B., Cavanagh, J., & Bartram, T. (2022). Human resources management and open innovation: the role of open innovation mindset. Asia Pacific Journal of Human Resources, 60, 194-212. https://doi.org/10.1111/1744-7941.12281
Entezami Lahijani, K., Majdi, N., & RamezaniNejad, R. (2023). Providing a model for improving the quality of work life with an emphasis on psychological compatibility. Sports Psychology Studies, 11(40), 223-242. [In Persian]
Ghaemi, F., Hosni, M., & Khan Mohammadi, M. H. (2023). Presenting a comprehensive model of the economic dimension of quality of life by the method of grounded theory. Financial Economics Quarterly, 16(1), 23-46. [In Persian]
Ghaffari, H., & Hathabi, O. (2023). Investigating the relationship between strategic management of human resources and professional ethics, a case study of the education department of the 7th district of Mashhad. Research and Studies of Islamic Sciences, 4(40), 18-28. [In Persian]
Hamidinia, A., & Tajasob, K. (2022). Investigating the relationship between organizational culture and the quality of work life of male teachers in the second year of elementary schools in Alborz city, Qazvin province. New achievements in humanities studies, 4(36), 95-114. [In Persian]
Jenson, A. (2022). A study on quality of work life indicators for the sustainable development of employees in the banking sector with special reference to private & public sector banks in thrissur district [Master of commerce, University of calicut].
Jotabá, M. N., Fernandes, C. I., Gunkel, M., & Kraus, S. (2022). Innovation and human resource management: a systematic literature review. European Journal of Innovation Management, 25(6), 1-18.
Khodabakhshi Hafeshjani, N. (2019). The impact of the second step of the revolution in the field of spirituality and ethics on the quality of working life of the employees of the gas department of Ardabil province. Cultural Leadership Studies Quarterly, 2(1), 48-70. [In Persian]
Lee, T. H. A., Nguyen, T. M. T., Trinh, T. A., & Nguyen, T. H. P. (2021). Factors Affecting Quality of Working Life: A Study on Front-line Employees in Vietnamese Aviation Sector. Transportation Research Procedia, 56, 118-126.
Lotfi Ashtiani, S. A., Lotfi Ashtiani, S. M. H., & Lotfi Ashtiani, S. M. (2023). Investigating the impact of strategic human resource management on the performance of companies with the role of entrepreneurship mediation (case study: automotive industry). Management Science Research Quarterly, 4(11), 180-191. [In Persian]
Mol, R. (2023). Quality of Work Life of Bank Employees: An Analysis with Special Reference to Co-Operative Banks in Ernakulam District, Kerala. IJIRT, 9(8), 1-4.
NazokTabar, H. (2022). Predicting the quality of working life of workers based on social support and work-family conflict (case study: workers working in Sari industrial estates). Economic Sociology and Development Quarterly, 10(2), 205-226. [In Persian]
Nefari, N., & Lak Ayan, A. (2012). Investigating the relationship between the quality of work life and job satisfaction of the employees of the 3rd district branches of Mehlat Bank of Tehran. Management and Development Process, 26(3), 161-186. [In Persian]
Nguyen, M. H., & Ngo, V. M. (2021). Employees' psychological capital, burnout, and quality of work-life in vietnamese enterprises: moderating effects of individual and organizational characteristics. Asian Academy of Management Journal, 26(1), 89-112.
Nikkar, A., & Shirazi, A. (2023). Investigating the effect of transformational leadership on the quality of work life of employees with the mediating role of managers' perceived emotional intelligence. Transformation Management Research, 14(1), 147-188. [In Persian]
Niknam, O., Taibi Rahani, A., Sheikh al-Islam, N., & Salehi Sadekiani, J. (2023). Analyzing the roles of strategic human resources management in knowledge-based companies of the country and identifying its critical points. Transformational Human Resources Quarterly, 1(2), 1-18. [ In Persian]
Piwowar-Sulej, K., Wawak, S., Tyrańska, M., Zakrzewska, M., Jarosz, S., & Sołtysik, M. (2023). Research trends in human resource management. A text-mining-based literature review. International Journal of Manpower, 44(1), 176-196.
Rasouli, S. M., Rasouli, S., & Bazari, R. (2023). Investigating the effect of the quality of work life on the self-efficacy of education teachers in Miandrod city. Quarterly Journal of Applied Research in Management and Human Sciences, 3(7), 134-142. [In Persian]
Safari, O., & Ghasemian Asl, H. (2023). Presenting the model of perceived organizational and social support and the quality of work life with the role of psychological empowerment moderator. Transcendental Education Quarterly, 2(2), 89-100. [In Persian]
Safari, O., & Shahidi, N. (2022). Investigating the relationship between organizational culture and knowledge management with the quality of work life of physical education teachers. Quarterly Journal of Knowledge Management in Sports, 1(1), 81-90. [In Persian]
Shabani Beshli, Z. (2022). The relationship between addiction to virtual social networks and the anxiety and quality of work life of education teachers in Northern Swadkoh city. Quarterly Journal of Applied Researches in Management and Human Sciences, 2(3), 39-49. [In Persian]
Won, S. D., & Chang, E. J. (2020). The relationship between school violence-related stress and quality of life in school teachers through coping self-efficacy and job satisfaction. School Mental Health, 12(1), 136-144.