List of Articles Sundaram Vijayanand Article 1 - The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF S. Vijay Anand M. Selvaraj International Journal of Management and Business Research , Issue 6 , Year , Spring 2012 Article 2 - Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL S. VijayAnand M. Selvaraj International Journal of Management and Business Research , Issue 19 , Year , Summer 2015
