فهرس المقالات Sundaram Vijayanand المقاله 1 - The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF S. Vijay Anand M. Selvaraj International Journal of Management and Business Research , العدد 6 , السنة 2 , بهار 2012 المقاله 2 - Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL S. VijayAnand M. Selvaraj International Journal of Management and Business Research , العدد 19 , السنة 5 , تابستان 2015
