فهرست مقالات Sundaram Vijayanand مقاله 1 - The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF S. Vijay Anand M. Selvaraj International Journal of Management and Business Research , شماره 6 , سال 2 , بهار 2012 مقاله 2 - Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL S. VijayAnand M. Selvaraj International Journal of Management and Business Research , شماره 19 , سال 5 , تابستان 2015
