The Effect of Managers’ Moral Intelligence on Their Communication Skills in the Social Welfare Organization

Subject Areas : Business Management

Gholamreza Esgandare ¹ ( Master of Public Administration, Bonab Branch, Islamic Azad University, Bonab, Iran )
Karim Esgandare ² ( Master of Public Administration in Financial Trend, Member of the Young Researchers Club of Islamic Azad University, Bonab Branch, Bonab, Iran )
Jafar Bikzad ³ ( Associate Professor, Department of Management, Bonab Branch, Islamic Azad University, Bonab, Iran )
Shima Kordbache ⁴ ( Master of Financial Management, member of the Young Researchers Club of Islamic Azad University, Ray Ray District, Ray Town, Iran )

Received: 2011-11-19 Accepted : 2012-05-05 Published : 2012-08-22

Keywords: communication skills, Moral intelligence, Verbal skills, Feedback skills, Listening skills,

Abstract :

The purpose of the present paper is to investigate the effect of managers’ moral intelligence on their communication skills in the social welfare organization of EastAzerbaijanProvince. The impact of managers’ moral intelligence and its dimensions including honesty, responsibility, compassion, and forgiveness on their communication skills has been investigated. The statistical population consists of 249 top and middle managers of the insurance and health care units of the organization under study. According to Cochran’s formula, the sample size is 151, obtained by stratified random sampling technique. The data collecting instrument is a questionnaire. The validity of the questionnaire was confirmed by content validity, and its reliability was approved through the use of Cronbach’s Alpha test for the questions of moral intelligence and communication skills with the significance level of 0.838 and 0.726, respectively. In order to test the research hypotheses, we have used Pearson’s correbtion coefficient and covariate regression. The results indicate that the managers’ moral intelligence and its four dimensions affect their communication skills in the organization under study.

References:

Ahangchiyan, M. R., & Manidari, R. A.. (2004). Relationship between Managerial Communication Skills and Organizational Health. Human Sciences and Social Sciences Research, 4(12), (In Persian).

Alon, Iian & Higgins M. James (2005). "Global Leadership Success through Emotional and Cultural intelligence” Business Horizons, Vol.48, pp.501-512.

Alwani, M. (2000). General Directorate. Tehran: Ney Publishing, (In Persian).

Argyris,Chris,( 1986),Skilled Incompetence, Harvard Business Review, 64 (5), PP. 74-80                                                                                                           

Babaei, M. A., & Momeni, M. (2005). The Effect of Emotional Intelligence on the Effectiveness of Managers. Journal of Tadbir, 166, (In Persian).

Bar-On, R., Tranel, D., Denburg, N. L., & Bechara, A., Exploring the neurological substrate of emotional and social intelligence, Brain, 126, pp. 1790-1800, 2003.

Borba, M.,(2005),The step-by-step plan to building moral intelligence, Nurtuing Kids Heart & Souls, National Educator Award, National council of self-esteem.Jossey-Bass

Buckly, M.R.D, Beu, D, & Frink, D.D., Ethical issues in human resources systems, Human Resource Management Review, 11(15),11-29, 2001.

Cole, Ch. (2001). Golden Telecommunication. Translated by:  M. R. Allyasin, Tehran: Hamoon Publication, (In Persian).

Dale A. Level., Communication Effec Tiveness / Wethod and situation, Journal of Business Communication .pp.19. 1972.                                      

Davis,K. & Donaldson, T.,(1990), Business ethics, Management Decision, 28 (6), pp.23-24

Doai, H. (1994). Presenting an Appropriate Organizational Communication Model in the National Steel Industrial Group of Iran. Management Knowledge Management Quarterly, 25, (In Persian).

Doai, H. (1976), Management Skills. Mashhad: Ferdowsi University Publication, (In Persian).

Early, P,C.,(2003),”Redefining interactions across culturesand organizations: Moving forward with cultural intelligence”, Reaserch in organizational behavior, 24, 2003, pp. 271-299

Farhangi, A. A., Safarzadeh, H., & Khademi, M. (2004). Theories of Organizational Communication. Tehran: Rasa Publication, (In Persian).

Fatemi, S. M. (2006). Emotional Intelligence. Tehran, Sargol Publication, (In Persian).

Gharamaleaki, A. (2008). Professor Emeritus. Tehran: Saramad Publication, First Edition, (In Persian).

Ghobadi, M. (2008). Communication Skills. National Bank Monthly, (In Persian).

Golestani, A. (2007). Business Intelligence and Organizational Planning. Tadbir, (In Persian).

Hanzayizadeh, R. A. (2001). Relationship between Organizational Climate and Communication Skills of Managers of Educational Organization. Master's Thesis, Tehran: Tehran University, (In Persian).

Harris, Michael M, Lievence, Filip, (2004), Selecting Employees for Global Assignment: Can Assessment center Measur cultural Intelligence?http://www.findarticles.com

Harji, O., Sanders, Ch., & Dixon, D. (2007). Social Skills in Interpersonal Communication. Translated by: M. Firouzbehtab & Kh. Beigi, Tehran: Arian Publishing, (In Persian).

Heller, R. (2004). Effective Communication. Translated by: S. A. Mirzaie, Tehran: Saragall Publication, (In Persian).

Hessmer, A. T. (2003). Ethics in Management. Translated by: S. M. Arabi & D. Izadi, Tehran: Cultural Research Center, (In Persian).

Hicks, Gh., & Golitte, S. R. (1997). Theories of Organization and Management, Elements and Process, Old Quilts. Tehran: Duran Publication, (In Persian).

Iran Nezhad Parisi, M. (2006). Principles and Foundations of Management (in the Contemporary World). Tehran: Modiran Publishers, (In Persian).

Javaheri, M. (2000). Transformation Management. Tehran: Ministry of Education and Science Office of International Cooperation Publication (In Persian).

Klayen, J. (2005). Effective Listening. Translated by: A. Mirzaii, Tehran: Sargol Publication, (In Persian).

Lau, H.C,Idris, M.A., (2005) “Soft foundations of the critical success factors ontqm implementation in Malaysia”, TQM Magazine,13(4)، PP.515-552

Lennick D., & Kiel, F.,(2005), Moral intelligence: The key to enhancing business performance and leadership success, Wharton School Publishing, An imprint of Pearson Education

Maksoll, J. (2008). Principles of Ethics. Translated by:  M. Gharach Daghi, Tehran: Peykan Publishing, (In Persian).

Manallack, S.,(2006), Is honesty the best form of business risk management? Available at http://www, domain-b. Com

Manidari, Z. (2003). Investigating Communication Skills of Managers and their Relationship with Organizational Health of Faculties of Ferdowsi University. Master's Thesis, Mashhad: Ferdowsi University, (In Persian).

Mirkamali, S. M. (2000). Behavior and Relationships in Organization and Management. Tehran: Ramin Publishing, (In Persian).

Mirzani Aharnejati, H. (1973). The Skill and Art of listening. Journal of Knowledge and Management, 24, (In Persian).

Moghimi, S. M. (2006). Organization and Management of Research Approach. Tehran: Termeh Publication, (In Persian).

Mohammadi, M. (2008). Principles and Foundations of Organization, Management and Supervision. Tehran: Abigail Publishing, (In Persian).

Mokhtari Pour, M., & Siyadat, A. (2009). Management with Ethical Intelligence. Tadbir, 205, (In Persian).

Mokhtyarpour, M. (2009). The Relationship Between Ethical Intelligence and Team Leadership among Educational and Non-Educational Managers from the Viewpoints of the Faculty Members of Isfahan University of Medical Sciences. PhD Thesis, Tehran: University of Medical Sciences, (In Persian).

Mortazavi, S., & Mehraban, H. (2004). The Relationship Between Communication Skills of Managers with Organizational Commitment. Humanities and Social Sciences Research, 16, (In Persian).

Najafi Haghi, J. (1983). Competitive Intelligence. Tadbir, 154, (In Persian).

Peltoniemi, Mirva. Vuori, Elisa,(2005), "Competitive Intelligence and Co-evolution within anOrganisation Population", Tampere University of Technology, Institute of Business InformationManagement, Tampere, Finland

Rezaiyan, A. (1974). Organizational Behavior Management. Tehran: Tehran University Press, (In Persian).

Rezaiyan, A. (2000). Organizational Behavior Management. Tehran ,Samt Puplication, (In Persian).

Rezaiyan, A. (2001). Foundations of Organization and Management. Tehran: Secondary Publication, (In Persian).

Robbins, S. (2006). Basis of Organizational Behavior. Translated by: A. Parseian & S. M. Arabi, Tehran: Office of Cultural Research Publication, (In Persian).

Sabri, H. (1999). Public Relations in the Kahkeshan Noor. Tabriz: HammAzar Publication, (In Persian).

Saghebi Tehrani, M., & Taddayyon, Sh. (2001). Information Technology Management. Tehran: Government Education Management Center, (In Persian).

Salimi, M. (2009). The Effect of Managers' Communication Skills on Employee Empowerment in Regional Water Organization of East Azarbaijan Province. Master's Thesis, Branch: Azad Univercity, (In Persian).

Schermerhorn, John R.(1993), “Management for productivity”, Fourth Edition, prined in the United States America

Turner, N., & Barling, J.,(2002), “Transformational leadership and moral Reasoning”, Journal of Applied Psychology, 87(2), pp.304-310