The Model for Measurement of Knowledge Management Effect on the Improvement of Organization Performance Indicators (Case study: suppliers of Nirou Moharrekeh Industrial Co.)

Subject Areas : Public Policy In Administration

Peyman Akhavan ¹ , Morteza Kheirkhah ² , Reza Hosnavi ³

1 - Associate professor at Malek Ashtar University of Technology [e-mail]
2 - MSc Student of Productivity and System Management, Malek Ashtar University of Technology [e-mail]
3 - Associate professor at Malek Ashtar University of Technology [e-mail]

Received: 2016-10-06 Accepted : 2017-04-12 Published : 2017-06-06

Keywords: knowledge management, Knowledge management processes, organization performance indic, structural equation modeling,

Abstract :

Background: This research conducted in the context of knowledge management and its effect on different performance dimensions of an organization in the automotive industry supply chain. Objective: Analysis of the effect of knowledge management on the organization’s performance indicators such as on-time delivery and quality for the suppliers of Nirou Moharrekeh Company in the automotive supply chain was the objective of this research. Method: In terms of the objective, this research is an applied one, and based on method, is an survey-correlation one. The research population was the active suppliers of Nirou Moharrkeh (including 99 suppliers) which 80 suppliers were selected as sample population. Questionnaire was the tool of this research. Gathered data were analyzed via Structural Equation Modeling and Partial Lest Square method using smartPLS software.  Findings: Data analysis showed that knowledge management has a positive effect on performance. The analysis results showed that knowledge management has the most effect on the quality indicator and also has positive effect on on-time delivery and customer satisfaction, but it has no significant effect on cost indicator. Conclusions: Implementation of knowledge management in the organization, improves its performance. So, because of improvement their performance, suppliers should invest more on organization knowledge management

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