مدل سنجش تاثیر مدیریت دانش بر بهبود شاخص‌های عملکردی سازمان (مورد مطالعه: تامین کنندگان شرکت صنعتی نیرومحرکه)

الموضوعات : خطمشی‌گذاری عمومی در مدیریت

پیمان اخوان ¹ , مرتضی خیر خواه ² , رضا حسنوی ³

1 - دانشیار دانشگاه صنعتی مالک اشتر [e-mail]
2 - دانشجوی کارشناسی‌ارشد مدیریت سیستم و بهره‌وری دانشگاه صنعتی مالک اشتر [e-mail]
3 - دانشیار دانشگاه صنعتی مالک اشتر [e-mail]

تاريخ الإرسال : 05 الخميس , محرم, 1438 تاريخ التأكيد : 15 الأربعاء , رجب, 1438 تاريخ الإصدار : 11 الثلاثاء , رمضان, 1438

الکلمات المفتاحية: مدیریت دانش, فرآیندهای مدیریت دانش, شاخص‌های عملکردی سازمان, مدل‌سازی معادلات ساختاری,

ملخص المقالة :

زمینه: تحقیق حاضر در زمینه مدیریت دانش و تاثیر آن بر ابعاد مختلف عملکردی سازمان در زنجیره تامین صنعت خودرو صورت پذیرفته است. هدف: هدف این پژوهش، بررسی تاثیر مدیریت دانش بر شاخص‌های عملکردی سازمان نظیر تحویل به موقع و کیفیت برای تامین کنندگان شرکت نیرومحرکه در زنجیره تامین خودرو بود. روش: تحقیق بر حسب هدف کاربردی و بر اساس شیوه اجرا و گردآوری داده‌ها، توصیفی-پیمایشی از نوع همبستگی است. جامعه آماری تحقیق تامین کنندگان فعال شرکت نیرومحرکه (99 تامین کننده) بود که مطابق جدول مورگان 80 تامین کننده به عنوان نمونه انتخاب شدند. ابزار مورد استفاده در پژوهش پرسشنامه بود. اطلاعات جمع‌آوری شده با استفاده از مدل سازی معادله ساختاری و به روش حداقل مربعات جزئی توسط نرم افزار smartPLS 3، تحلیل شد. یافته‌ها: تحلیل داده‌ها نشان داد که مدیریت دانش، تاثیر مثبتی روی عملکرد دارد. نتایج تحلیل نشان داد که مدیریت دانش بیشترین تاثیر را بر شاخص کیفیت داشته و بر شاخص‌های تحویل به موقع و رضایت مشتری نیز تاثیر مثبت دارد ولی بر شاخص هزینه تاثیر معناداری ندارد. نتایج: استقرار نظام مدیریت دانش در سازمان می‌تواند سبب بهبود عملکرد سازمان‌ها گردد. سازندگان جهت بهبود عملکرد خود می‌بایست روی مدیریت دانش سازمان سرمایه‌گذاری بیشتری نمایند.

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