Developing a Structural-interpretive Model to Analyze the Factors Influencing Perceived Organizational Cruelty within Hospitals Affiliated with the Social Security Organization

Subject Areas : human resource management

Abdolrahim Rostamzadeh ¹ , Vedadi Ahmad ² , mahmood Dehgan ³

1 -
2 - Department of public management, IAUCTB, Tehran, IRAN
3 - Department of public Administration,central tehran branch,uslamic azad university,tehran,iran

Received: 2024-12-26 Accepted : 2025-01-27 Published : 2025-02-03

Keywords: perceived organizational cruelty, drivers of organizational cruelty,

Abstract :

Background and purpose: Perceived organizational cruelty represents a significant challenge in the dynamics between individuals and organizations, as employees may perceive the organization's actions as detrimental to their well-being. This study aims to develop a structural-interpretive model to identify the key factors contributing to perceived organizational cruelty among employees within Social Security Organization hospitals.

Research method: The current study employed a mixed exploratory approach, utilizing content analysis and structural-interpretive modeling to develop the model. The qualitative segment involved a statistical population of 12 experts, while the quantitative segment included 10 seasoned managers and professors. Data collection methods encompassed field methods, semi-structured interviews, and researcher-developed questionnaires. A three-stage coding process was implemented for data analysis in the qualitative section, and structural-interpretive modeling was applied in the quantitative section.

Findings: The research findings revealed six key themes: ideological justification, high-pressure working conditions, incompetent management, concentration of power, insufficient oversight by legal authorities, and collective rent. Among these, ideological justification and high-pressure working conditions were found to have the least influence, whereas insufficient oversight by legal authorities and collective rent demonstrated the most significant impact.

Conclusion: To control the adverse effects of perceived organizational cruelty, it is essential to focus on the factors that can enhance the relationship between individuals and organization.

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