انتخاب بهترین سیستم عملکرد یکپارچه پویا بر اساس BSC با رویکرد F. MADM

محورهای موضوعی : مدیریت صنعتی

Hamed Karimi Shirazi ¹ ( M.S in Industrial Management )
Mahmoud Modiri ² ( Department of Management, Tehran-South Branch, Islamic Azad University, Tehran, Iran )

تاریخ دریافت : 1396/10/18 تاریخ پذیرش : 1396/10/18 تاریخ انتشار : 1392/06/01

کلید واژه: Project selection, Goal programming, Delphi method, combined model, Dynamic ranking method, اندازه گیری عملکرد یکپارچه پویا, کارت امتیازی متوازن(BSC), تصمیم گیری چند شاخصهMADM)), AHPفازی, TOOPSISفازی,

چکیده مقاله :

در یک مجموعه تولیدی برای توان رقابت در محیط پویای امروزی اندازه گیری عملکرد سازمان نقش کلیدی در رسیدن آن ها به کارایی و اثربخشی خود دارند. از این منظر شاخص های کلیدی اندازه گیری عملکرد یکپارچه پویا در محیط رقابتی، امری ضروری و اجتناب ناپذیر محسوب می شود. در این تحقیق بر آن هستیم که در مسأله، شاخص های تاثیر گذار عملکرد پویا با رویکرد BSC در حوزه صنایع، چگونه می توان یک مدل ریاضی و سلسله مراتبی کارآمد و استوار ارائه کرد که در شرایط عدم قطعیت همراه با تکنیک های AHP و TOPSIS فازی همواره جواب های موجه مناسب داشته باشد و هدف شناسایی و اولویت بندی شاخص های تأثیرگذار مرتبط با ارزیابی عملکرد پویا بر اساس BSC با رویکرد F. MADMبرای تعیین اولویت یک مجموعه از شاخص های پویا در راستای افزایش توان رقابتی در صنایع است. جهت تعیین رتبه بندی شاخص های اثربخش پویا، طی برگزاری جلسات با خبرگان سازمان درخت سلسله مراتبی تصمیم گیری رسم و تدوین گردید. نمونه آماری تحقیق شامل متخصصین، مدیران ارشد حوزة استراتژیک می باشد. از آن جایی که شاخص های مورد استفاده جهت اولویت بندی شاخص های درخت تصمیـم به صورت متـغیـر های کلامی هسـتـند، جمـع آوری داده ها از طریـق پرســش نامه و با رویکردی فازی انجام شده است. از این رو تکنیک های تصمیم گیری چند شاخصه نیز رویکرد فازی دارند. تحقیق به لحاظ هدف از نوع کاربردی و در چارچوب تحقیقات توصیفی-پیمایشی و دارای اهمیت میدانی است و روش حل مسائل از نوع مدل سازی ریاضی و سلسله مراتبی تصمیم گیری چند شاخصه گروهی از نوع فازی است. در نهایت از طریق تعیین استراتژی های اولویت بندی با سه روش میانگیری، بُردا و گُپلند به یک رتبه بندی واحد نیز دست یافتیم. نتایج تحلیل اولویت بندی عوامل و رتبه بندی های انجام شده توسط دو تکنیک نشان می دهد که شاخص هزینه، زمان تحویل، کیفیت می تواند به برنامه ریزان و مدیران سازمان در تصمیم گیری های بلند مدت در جهت رقابت پذیری شرکت کمک کند. در ضمن برای سنجش اعتبار پاسخ های دو روش برای شش گزینه ارزیابی عملکرد پویا همبستگی مثبت و قوی بین نتایج وجود دارد. و طراحی روشی که دقت اندازه گیری هر شاخص عملکرد و اعتبار ارزیابی را افزایش دهد از منطق فازی استفاده شده است. برنامه نویسی در محیط EXCEL انجام شده است.

چکیده انگلیسی:

In a production collection, nowadays the Performance Measurement of an organization has an important role in achieving to their efficiency and effectiveness on order to competing in current dynamic environment. In this view, the key indicators of the integrated dynamic performance measurement in a competitive environment are considered as a necessary and unavoidable case. In this paper, considering the affective indicators of dynamic Performance to approach BSC in industry, we focus on the problem that how we can provide a mathematical and hierarchical affective model so that it has sufficient answers in the conditions of uncertainty in the fuzzy technics of AHP and TOPSIS; its aim is to recognizing and prioritize the effective indicators related to dynamic performance evaluation on the base of BSC with approach F.MADM in order to prioritize a set of dynamic indicators to increasing competitive power in industry. In order to determine the indicators, hierarchical tree of deceiving compiled during the sessions with the organization's experts. The statistical sample of the research includes experts and directors of the strategic area. Since these indicators used to prioritizing the decision tree indicators are considered as vocal variables, collecting the data is performed by questionnaire in a fuzzy way; so the multiple attribute decision making is fuzzy. The paper is an applied one and in the form of descriptive-measurable researches and it has a field importance; the solving approach of problems is in the type of mathematical modeling and the hierarchy of decision making of some group indicators is fuzzy. The results of analyzing the prioritizing of the factors and their grading by the two technics show that the indicator of expense, delivery time and quality can help to programmers a director of the organization in order to make long-term decisions for competition. There are also positive and strong coordination between the results of the validity of the answers of the two technics for dynamic performance evaluation of six alternatives. The fuzzy logic is used in order to design a way increasing the measurement of the occurrence of each performance indicator and the validity of the evaluation and programming process is performed in the content of EXCEL.  

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