List of Articles Open Access Article Abstract Page Full-Text 1 - Designing a of Human Resource Excellence Model in Iranian Public Sectors using the Fuzzy Delphi Technique N. Mirsepassi A. Toloie Eshlaghy Gh. Memarzadeh M. Peidaie Open Access Article Abstract Page Full-Text 2 - Government to Citizens Success Factors: A Case of E-Government in Iran M. Haghighi Nasab B. Abedin Sh. Janfeshan Open Access Article Abstract Page Full-Text 3 - Investigating the Effect on Utilitarian Product Knowledge and Hedonic Product Knowledge on Consumer Decision Making K. Heidarzadeh M. Norouzi Open Access Article Abstract Page Full-Text 4 - Evaluation of Channel Members’ Dissatisfaction with the Foodstuff Distribution System in Tehran and Complaint Management Methods (Case Study: Ghasem Iran Distribution Company, BehPakhsh Distribution Company, Alborz Distribution Company) M.A. Abdolvand N. Baghbanian Open Access Article Abstract Page Full-Text 5 - Effect of Firm Size on Income Smoothing M.R. Shoorvarzy R. Pahlavan Open Access Article Abstract Page Full-Text 6 - Developing a Facility Layout optimization method using Mathematical Modeling (Case Study: Pooya Khodro Shargh) A. Toloei ashlaghi M. Mojrian, Open Access Article Abstract Page Full-Text 7 - Estimating the Segment-Oriented Discrete-Choice Model of Customer Differentiation M. A. Abdolvand J. Nazemi H. A. Momeni Open Access Article Abstract Page Full-Text 8 - The Role of Migher Education in Knowledge Economy and Present An Appropriate Model P. Jafari A. Ahmadi