List of Articles Open Access Article Abstract Page Full-Text 1 - Identifying Key Criteria of Excellence in the Public sector naser mir sepasi gholam reza memarzadeh akbar alam tabriz Open Access Article Abstract Page Full-Text 2 - A Study on the Effect of Shopping Attractiveness and the Environment on Customers' Satisfaction with the Shopping kambiz heidarzadeh maryam abghari Open Access Article Abstract Page Full-Text 3 - Investigating the Effects of Staff Empowerment on Organizational Commitment tayebeh abbasi shahriar hassan poor rahman hassan ali poor Open Access Article Abstract Page Full-Text 4 - Study on Performance Assessment System Based on Automotive Industry Requirement Indices, Using Compilation Model TOPSIS, AHP and RADAR of European Foundation & Quality Management mohammad taleghani naser hamidi seyed alireza mousavi far Open Access Article Abstract Page Full-Text 5 - Identifying the Factors Influencing the Execution of Chapter 9 of Services Management Act Zohreh Danaesfahani Habibollah Taherpour Open Access Article Abstract Page Full-Text 6 - The Effect of Internet Advertising on Electronic Banking Services Beitoollah Akbarimogaddam Mahdi Behbodi Farzaneh Jafari Open Access Article Abstract Page Full-Text 7 - An Appraisal of Passenger’s Satisfaction with IranAir Services Based on the life Cycle Model Naser JavaheriZadeh Mohammad Bamani Moqadam Mina Khosravi Open Access Article Abstract Page Full-Text 8 - A Study on the Role and the Effect of Staff's Individual Factors on the Quality knowledge Sharing Mohammad Soleymani Jafar Barzegar Qarabag Jafar Sadeq Feyzi Yosef Pashazadeh