Study on Performance Assessment System Based on Automotive Industry Requirement Indices, Using Compilation Model TOPSIS, AHP and RADAR of European Foundation & Quality Management

Subject Areas : مدیریت

mohammad taleghani ¹ , naser hamidi ² , seyed alireza mousavi far ³

1 - دانشیار دانشکده مدیریت، دانشگاه آزاد اسلامی واحدرشت،ایران (عهده دار مکاتبات)
2 - دانشیار دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی واحد قزوین، ایران
3 - کارشناسی ارشد دانشگاه آزاد اسلامی واحد رشت، ایران

Received: 2012-04-15 Accepted : 2013-01-16 Published : 2013-02-19

Keywords: Automotive Industry Requirement Indices, AHP, TOPSIS, EFQM& RADAR,

Abstract :

Environment conditions have placed the large organizations in a situation that some of them should continuously make efforts and compete in order to survive and to keep dominance in industry .So evaluating the indices of suppliers' performance; auto pieces manufacturing organizations can try to increase the customers' satisfaction. The classical models of Supplier's performance evaluation were based on Production Cost control and efficiency. But now, unforeseen changes in business environment and managerial challenges have resulted in intense competition among the companies, entailing the consideration of non-financial indices. Achieving  the target industrial indices such as (Process Audit, Product Audit, Time on Delivery, Cost of Quality, Part per Million, Overall Equipment Effectiveness and Measuring Customers Satisfaction) lead to  excellence and customers' satisfaction in organizations. Using the above-mentioned indices as well as  the scientific data and theoretical studies, this study offers a  model  integrating decision making model and Radar logic in organization excellence model (EFQM( and   ranks  of Faravari & Sakht Vehicle part manufacture Company Suppliers accordingly..