List of Articles Process Management

• Open Access Article
  • Abstract Page
  • Full-Text
  
  1 - Assessment and Prioritization of Sazehgostar Saipa's Information Technology Processes' Gaps Based on COBIT Framework
  Hessam Zandhessami Mohammad Hasan Kargar
  Control Objectives for information and related technology (COBIT) has become one of the most important guidelines for ITG, which provides organizations with a useful tool to start evaluating their own ITG systems. Since COBIT is a generic framework for any organization, More

  Control Objectives for information and related technology (COBIT) has become one of the most important guidelines for ITG, which provides organizations with a useful tool to start evaluating their own ITG systems. Since COBIT is a generic framework for any organization, it is crucial to prioritize the domains and processes of the framework based on the organization requirements.The COBIT framework was used to verify if IT processes are correctly managed in Sazehgostar Saipa Co. This research aims at identifying the situation of IT processes through evaluation of processes gap into an optimum level based on COBIT Framework. Research questions were as follows: 1.what is the levels of COBIT processes maturity and domains maturity? 2. The processes gap into the optimum level. 3. The weights of COBIT processes and domains based on IT strategies. 4. The prioritization of processes gap. The research steps were done based on research model using IT experts’ view and MCDM methods. The results of the research show that the corporation is powerful in “Acquire and Implement” and “Delivery and Support” domains more than other domains and the overall maturity level is 1.66. Besides, the results of gaps and prioritization of them in domains show that the most gaps are in “Manage Quality”, “Enable Operation and Use”, “Manage Problems” and “Provide IT Governance” Processes.   Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  2 - Creativity in Internal Marketing with Performance Improvement Approach (Case study: Water and Wastewater Company)
  Ebrahim Yazdian Musa Ahmadi Mahmoud Noorayi
  Purpose: The purpose of this research is to provide a conceptual model of creativity in domestic marketing with a performance improvement approach in the water and wastewater industry. Method: The method of analysis of this study was a Structural Interpretative Method More

  Purpose: The purpose of this research is to provide a conceptual model of creativity in domestic marketing with a performance improvement approach in the water and wastewater industry. Method: The method of analysis of this study was a Structural Interpretative Method (ISM). Using this method, the analysis of the proposed model was performed. Findings: The results show that the variables of the comprehensive motivational system, the economic attitude towards the water industry, the comprehensive human capital system, the system of competence in appointments, prospects, and the formulation of strategy and process management in the hybrid region. Impact-dependency strength diagram An analytical method has been used to show that the variables in this area have a penetration power and a high degree of dependence. Ultimately, these dimensions are considered as key variables, or the key dimensions of internal marketing, and they have been particularly important for the implementation of internal marketing in the water and wastewater industry. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  3 - A Comparative Evaluation of Relations among “QFD, TQM, 6, BPR, Process Management” and “Price Reduction, Volume Increase, and Production Quality” (Case study: White Cement Factory of Neyriz)
  Seyed Masoud Seyedi Shapour Amin Shayan Jahromi Ebrahim Karami
  In the sophisticated world of modern business and with regard to the limitedness of resources, knowing about the information of industrial management, though preliminary but fundamental, seems necessary for all. Production programming in most companies and organizations More

  In the sophisticated world of modern business and with regard to the limitedness of resources, knowing about the information of industrial management, though preliminary but fundamental, seems necessary for all. Production programming in most companies and organizations still utilizes outdated methods that are not compatible with the technological developments and modern science of management. So managers are trying to use the methods which are devised and applied by researchers to improve their production service. One of the factors that can help the perpetuity of economical services is production process improvement issue, which has preoccupied the managers of the leading organizations. Therefore, in the present research, first the effective factors on improving productivity have been investigated by interviewing experts, and by testing the research hypothesis concerning the relation between success and prioritizing the processing factors effective on productivity through the use of Freedman test. Finally, through the use of statistical tests, the suggested model has been evaluated.   Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  4 - The role of web-based systems in improving business processes using simulation approach (Case study: Credit card)
  Asghar Ataee Ghortolmesh Abbas Toloie Eshlaghy Alireza Pourebrahimi
  10.30495/jiei.2021.1928510.1117
  Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  5 - Providing a business brand management model based on business process management
  Farzaneh Zare Mehrjerdi
  Brand identity is centre of any business, and managing the business process is the key to achieve a distinct consumer identity. In this study, we present a company brand identity model based on business process management. The purpose of this study is an applied study a More

  Brand identity is centre of any business, and managing the business process is the key to achieve a distinct consumer identity. In this study, we present a company brand identity model based on business process management. The purpose of this study is an applied study and is a cross-sectional survey in terms of data collection method. Data were collected using Kondos & Debra (2016) Business Process Management Questionnaire and Bhattacharya and Sen Brand Identity Questionnaire (2003). The reliability of the questionnaire was assessed using Cronbach's alpha, composite reliability and Rho coefficient. Also, convergent validity, divergent validity and HTMT index were used to validate the questionnaire. Statistical population included managers of Golchin Company and 210 people participated in this study through power analysis method. Partial least squares method and Smart PLS software were used to investigate the conceptual model. The results show that the organizational, process, technical and managerial factors have a significant positive impact on the brand identity of the company. Based on the findings of this study, business process management has been found to play a major role in explaining corporate brand identity. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  6 - Designing and Explaining a Business Process Management (BPM) Model with a Performance Improvement Approach in Service-Based Companies: A Mixed Research
  mahin dolati Mirzahasan Hosseini Hossein Vazifehdoost Jamshid Edalatian- Shahriari
  The need for efficient management, accurate budgeting and planning with an integrated, flexible and intelligent organizational strategy is an important step in rationalization the process and the future of the company. Designing and explaining the business process manag More

  The need for efficient management, accurate budgeting and planning with an integrated, flexible and intelligent organizational strategy is an important step in rationalization the process and the future of the company. Designing and explaining the business process management model with a performance improvement approach in service-oriented companies in Tehran is the main purpose of this research. The research method was Exploratory mixed (qualitative (Grounded theory) with a statistical sample of 16 people by unstructured interview method and quantitative (survey) with a statistical sample of 368 people). Qualitative results show the formulation of the concepts of economy-oriented, knowledge-oriented, opportunity-oriented in critical conditions and customer-oriented (causal factors), governance-oriented and technology-oriented (contextual factors), competency-oriented and participation-oriented (strategies) and favorable organizational climate (intervention factor) leads to performance-oriented consequences with the aim of promoting and succeeding organizational programs in relation to the central category of optimal business process management. Quantitative results also confirmed the paradigm model of extractive quality and showed that all these factors have an impact on optimal business process management Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  7 - Identifying the effect of business process management maturity on organizational resilience using the moderating role of organizational analytical capabilities
  milad golalizadeh Sodabe Jalili
  Most organizations operate in an environment where the business in question is subject to inevitable change. Therefore, in order to maintain a competitive advantage, organizations need to constantly adapt their business processes to the desired changes. The risky nature More

  Most organizations operate in an environment where the business in question is subject to inevitable change. Therefore, in order to maintain a competitive advantage, organizations need to constantly adapt their business processes to the desired changes. The risky nature of business process management requires a careful examination of key factors and failures. The main purpose of this study is to identify the effect of business process management maturity on organizational resilience using the moderating role of organizational analytical capabilities. The statistical population in this study is the employees of Tehran Entrepreneur Bank, of which 108 were selected by simple random sampling. In terms of how to collect research data, the present study is a descriptive research, in terms of data collection, field research. Structural equation modeling and SPSS 23 and SMARTPLS3 software were used to analyze the data. The results of the present study indicate that the maturity of business process management has no effect on organizational resilience due to the moderating role of organizational analytical capabilities. Maturity of business process management has a positive effect on organizational resilience. Organizational analytical capabilities have a positive effect on organizational resilience. Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  8 - Assessment of BAM with ANP Approach; Case Study: Bank Sepah
  Ensieh Sobhi Afshar
  Manuscript profile
• Open Access Article
  • Abstract Page
  • Full-Text
  
  9 - Modeling the causal relationships between Business Process Management key Success Factors Using DEMATEL Method
  ghaffar tari sanaz Najafi Tomraei
  This study aims to determine the causal relationships of key success factors in business process management. Reviewing the research literature, six factors of top management support, change management, organizational climate, use of information technology, project manag More

  This study aims to determine the causal relationships of key success factors in business process management. Reviewing the research literature, six factors of top management support, change management, organizational climate, use of information technology, project management and methodology selection have been selected as key factors for success in business process management. The research method is applied in terms of purpose and cause and effect in terms of method. The statistical population of this study includes university and industry experts who 15 experts were selected as a sample using purposive sampling method. A researcher-made questionnaire was used to collect information. The validity of the questionnaire was confirmed by experts and its reliability was calculated using Cronbach's alpha coefficient of 0.92. Data analysis was performed using DEMATEL method in Excel software. As a result of this research, top management support and the use of information technology factors were determined as effective factors and factors of change management, organizational climate, project management and methodology selection were determined as effective factors. Manuscript profile