List of Articles Process Management Open Access Article Abstract Page Full-Text 1 - Assessment and Prioritization of Sazehgostar Saipa's Information Technology Processes' Gaps Based on COBIT Framework Hessam Zandhessami Mohammad Hasan Kargar Open Access Article Abstract Page Full-Text 2 - Creativity in Internal Marketing with Performance Improvement Approach (Case study: Water and Wastewater Company) Ebrahim Yazdian Musa Ahmadi Mahmoud Noorayi Open Access Article Abstract Page Full-Text 3 - A Comparative Evaluation of Relations among “QFD, TQM, 6, BPR, Process Management” and “Price Reduction, Volume Increase, and Production Quality” (Case study: White Cement Factory of Neyriz) Seyed Masoud Seyedi Shapour Amin Shayan Jahromi Ebrahim Karami Open Access Article Abstract Page Full-Text 4 - The role of web-based systems in improving business processes using simulation approach (Case study: Credit card) Asghar Ataee Ghortolmesh Abbas Toloie Eshlaghy Alireza Pourebrahimi 10.30495/jiei.2021.1928510.1117 Open Access Article Abstract Page Full-Text 5 - Providing a business brand management model based on business process management Farzaneh Zare Mehrjerdi Open Access Article Abstract Page Full-Text 6 - Designing and Explaining a Business Process Management (BPM) Model with a Performance Improvement Approach in Service-Based Companies: A Mixed Research mahin dolati Mirzahasan Hosseini Hossein Vazifehdoost Jamshid Edalatian- Shahriari Open Access Article Abstract Page Full-Text 7 - Identifying the effect of business process management maturity on organizational resilience using the moderating role of organizational analytical capabilities milad golalizadeh Sodabe Jalili Open Access Article Abstract Page Full-Text 8 - Assessment of BAM with ANP Approach; Case Study: Bank Sepah Ensieh Sobhi Afshar Open Access Article Abstract Page Full-Text 9 - Application of meta-combination technique for agile business model in the environment of the fourth industrial revolution using business process management systems ghasem ebadi Ahmad Reza kasraee hoseyn adab Open Access Article Abstract Page Full-Text 10 - Modeling the causal relationships between Business Process Management key Success Factors Using DEMATEL Method ghaffar tari sanaz Najafi Tomraei Open Access Article Abstract Page Full-Text 11 - Agile business model of ARVAND Petrochemical Company in the environment of the fourth industrial revolution using business process management systems ghasem ebadi حسین ادب احمدرضا کسرائی