List of Articles Customer Value Open Access Article Abstract Page Full-Text 1 - The evaluation of relationship between customer value and customer relationship management performance K. Heidarzadeh A. Zendehdel Ali Hossin Soltani Open Access Article Abstract Page Full-Text 2 - The use of organizational capabilities to increase customer value (case study: marketing managers and experts of Sepah bank) Hosein Vazifehdoust Maryam Abdoli Open Access Article Abstract Page Full-Text 3 - Patient Value: A Qualitative Study in Qazvin Social Security Organaization’s Hospitals ZAHRA KHAMDA Pejman Jafari Seyed Jamaledin Tabibi Majid Rostami Open Access Article Abstract Page Full-Text 4 - Investigating Factors Influencing Tejarat bank's Customer Loyalty M. A. Abdolvand K. Abdoli Open Access Article Abstract Page Full-Text 5 - Investigating the Effect of Gender on Parsian Bank Customer’s Loyalty Base on Relationship Marketing Approach K. Heidarzadeh H. R. Saeeidniya M. Baniasdi Open Access Article Abstract Page Full-Text 6 - Evaluating the Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavorial Intentions K. Heidarzadeh H. Zandehesami S. S. Ghafelehbashi Open Access Article Abstract Page Full-Text 7 - Consideration of Price Perception and Quality Perception on Behavioral Intention in Private and State Banks in Iran K. Hamdi S. S. Al Hosseini Open Access Article Abstract Page Full-Text 8 - Providing a customer portfolio management (CPM) model to improve customer relationship management (CRM) ali akbar jafri Kambiz Shahroodi Seyed Mahmoud Shabgoo Monsef Narges Del Afrooz Open Access Article Abstract Page Full-Text 9 - Providing a model of value creation with customers in the banking industry from a phenomenological perspective Amirali koushki Fataneh ALIZADEHMESHGANI Nasser Fegh-hi Farahmand Open Access Article Abstract Page Full-Text 10 - Investigating the role of Internet of Things technology as an environmentally friendly technology in expanding and improving businesses based on customer value Leila Rahiminasab Hosein Vazifehdoost karim Hamdi Open Access Article Abstract Page Full-Text 11 - Studying the Effective Factors in Brand Value Creation from the Perspective of Customers, Organizations and Stakeholders (Case study: Iranian Textile Industry) Parviz Alilou Hamid Reza Saeednia Ali Badi Zadeh 10.30495/jsm.2021.1943070.1548 Open Access Article Abstract Page Full-Text 12 - Saderat Bank customer classification using decision tree Based on customer value Hosein Beyorani Mahram Azimi Open Access Article Abstract Page Full-Text 13 - Factors Affecting Customer Loyalty: Study on the Role of Customer Relationship Management Quality as mediation and Brand image as moderator Ehsan Safaei Seyed Morteza Ghayour Baghbani Morteza Rojui Toktam Pishfang Open Access Article Abstract Page Full-Text 14 - تاثیر بازارگرایی و نوآوری بر کارآفرینی و ایجاد ارزش برای مشتری در بنگاههای کوچک و متوسط صنایع غذایی طوبی انصاری حامد دهقانان Open Access Article Abstract Page Full-Text 15 - Validation of value creation pattern with customers in the banking industry-Case study: Bank Mellat Amir Ali Koushki Fataneh Alizadeh meshgani Nasser Fegh-hi Farahmand Open Access Article Abstract Page Full-Text 16 - Implementation of Marketing Strategies Based on Customer Lifetime and Referral Value (Case Study:broadband Internet Service Industry) mohamad haghighi babak hazave hesar maskan mehdi ashkani amirhosein abasi