List of Articles مدیریت فرآیند Open Access Article Abstract Page Full-Text 1 - عوامل مؤثر بر نتجیه گرایی در مدیریت فرآیند واحدهای پشتیبانی بیمارستانهای سازمان تامین اجتماعی سید جمالالدین طبیبی محمدرضا ملکی سمیه حسام Open Access Article Abstract Page Full-Text 2 - Assessment and Prioritization of Sazehgostar Saipa's Information Technology Processes' Gaps Based on COBIT Framework Hessam Zandhessami Mohammad Hasan Kargar Open Access Article Abstract Page Full-Text 3 - Creativity in Internal Marketing with Performance Improvement Approach (Case study: Water and Wastewater Company) Ebrahim Yazdian Musa Ahmadi Mahmoud Noorayi Open Access Article Abstract Page Full-Text 4 - The settlement of soft TQM philosophy based on APQC pattern presenting a structural model (case- study: Saman bank branches) Mohammad Reza Sadeghi moghadam Ramin Momeni Open Access Article Abstract Page Full-Text 5 - Designing and Explaining a Business Process Management (BPM) Model with a Performance Improvement Approach in Service-Based Companies: A Mixed Research mahin dolati Mirzahasan Hosseini Hossein Vazifehdoost Jamshid Edalatian- Shahriari Open Access Article Abstract Page Full-Text 6 - Application of meta-combination technique for agile business model in the environment of the fourth industrial revolution using business process management systems ghasem ebadi Ahmad Reza kasraee hoseyn adab Open Access Article Abstract Page Full-Text 7 - Modeling the causal relationships between Business Process Management key Success Factors Using DEMATEL Method ghaffar tari sanaz Najafi Tomraei Open Access Article Abstract Page Full-Text 8 - Agile business model of ARVAND Petrochemical Company in the environment of the fourth industrial revolution using business process management systems ghasem ebadi حسین ادب احمدرضا کسرائی