List of Articles Customer Satisfaction

• Open Access Article
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  1 - The role of service quality in the relationship between standardization and customization of products with customer satisfaction and loyalty "A case study of companies operating in Rasht Industrial City"
  morteza hazrati
• Open Access Article
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  2 - Examining the impact of website quality, customer emotion and satisfaction on e-customers' loyalty on travel booking websites
  bagher Abbas pour nadereh sadat najafi zadeh Ali Akbar Mirzaee
• Open Access Article
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  3 - Human Resource Practices and Organizational Effectiveness with the Mediating Role of Internal Customer Satisfaction
  nader sheikh al-Islami
• Open Access Article
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  4 - Identifying and examining the cause-effect relationships of the effective criteria of procurement time, cost and customer satisfaction in Omni-Chanel distribution network using DEMATEL
  Seyed Ghiasuddin Taheri Mehrzad Navabakhsh Hamid Tohidi Davood Mohammaditabar
• Open Access Article
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  5 - Analyzing the efficiency of managers by using Kano Model: Case Study of Education and Training Department Managers-Tehran Region 1
  S. Azizi M. Shafiey Roudposhti
• Open Access Article
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  6 - Examining the impact of social responsibilities of the bank on employee performance and customer satisfaction and loyalty
  علی حمیدی زاده رسول ثانوی فرد مهسا اسدالله
  10.30495/jmemiau.2022.576451.1140
• Open Access Article
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  7 - Two phase genetic algorithm for vehicle routing and scheduling problem with cross-docking and time windows considering customer satisfaction
  Ali Baniamerian Mahdi Bashiri Fahime Zabihi
• Open Access Article
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  8 - “Investigating the role of public relations on honoring and gaining client satisfaction in the performance of Saba Net Company in the days of Corona pandemic”
  محمد قاسمی سید نوید موسوی زاده
• Open Access Article
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  9 - Understanding Online Store Service Quality Antecedents and Their Impact on Customer Satisfaction and Behavioral Intentions in Iran
  Seyed Mojtaba Moussavi Neghabi Morteza Anoosheh Masoud Qorbankhani
  DOI: 10.30495/SJSM.2024.1105489
• Open Access Article
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  10 - Investigating and analysis of the impact of service quality and trust on customer loyalty in e-commerce
  Alinaghi  Rezaie سامان فروتنی Mohsen Katebi Jahromi علیرضا کاتبی جهرمی