Identifying the factors of the financial crisis and presenting a model in the hotel industry in the critical conditions of Covid-19 (5 and 4 star hotels in Iran)

Subject Areas : Transformational Human Resources

Fatemeh Dekamini ¹ , Habibollah Javanmard ² , Mohammad Ehsanifar ³

1 - Department of Industrial Management, Faculty of Management, Islamic Azad University, Arak, Iran.
2 - خیابان اسدآبادی خیابان ۲۲
3 - Department of Industrial Engineering, Faculty of Engineering, Islamic Azad University, Arak, Iran.

Received: 2023-06-02 Accepted : 2023-07-09 Published : 2023-08-21

Keywords: Hotel Industry, financial crisis, COVID-19,

Abstract :

Abstract Background and Objective: The lack of a comprehensive classification of financial crisis management complications in the hotel industry causes financial losses during the crisis. The purpose of this research is to identify the factors of the financial crisis and provide a model in the hotel industry in the critical conditions of Covid-19. Research method: The research method was qualitative-quantitative. The tool for collecting information in the qualitative part was an in-depth interview with 18 managers and academic experts until theoretical saturation was reached. In a quantitative part, structural modeling was used and the statistical population included 4 and 5 star hotels in every province in the country, and 180 questionnaires were distributed. Interviews were coded with MAXQDA software. Findings: According to the findings of the research, 11 dimensions were obtained as financial crisis control dimensions, including 6 internal dimensions and 5 external dimensions, among which, income phase, facilitating conditions and support policies of The dimensions and components affecting the financial crisis of the hotel industry in the critical conditions of Covid-19 were known. Conclusion: The internal and external dimensions identified in the final model can help the hotel industry in times of crisis.