Identifying the consequences of cultural competence in the public health sector

Subject Areas : Transformational Human Resources

Eghbal  Mohammadpour ¹ (department of management, islamic azad university, sanandaj, iran)
mansour  irandoost ² (assistant professor, department of management, sanandaj branch, islamic azad university, sanandaj, iran.)
hamid  lorestani ³ (Assistant Professor, Department of Mathematics and Statistics, Sanandaj Branch, Islamic Azad University, Sanandaj, Iran.)
JALIL  SAHABI ⁴ (Department of social science, sanandaj branch, islamic azad uneversity, sanandaj, iran)

Received: 2022-12-18 Accepted : 2023-01-10 Published : 2023-02-19

Keywords: Delphi Technique, Keywords: consequences of cultural competence, Government health department, meta-synthesis method,

Abstract :

Background and purpose: cultural competence enables the service provider to perform optimally in a multicultural environment and empowers the government organization in terms of flexibility and adaptability. This article was conducted with the aim of identifying the consequences of cultural competence in the public health sector.Research method: First, meta-synthesis method was used to analyze the research literature, then in the second step, using the opinions of 12 university experts through a semi-structured questionnaire and a two-step Delphi method was used to finalize the model.Findings: First, with a systematic review of 311 scientific sources, which reached 29 after refinement, 3 indicators and 8 sub-indices affecting cultural competence were extracted, then in a questionnaire of 12 experts in the first round, the Kendall coefficient was 625/. It was achieved and by making corrections in the second step, the approved result was 731/. Was obtained.Discussion and conclusion: indicators of cultural security, desirable quality of work life, organizational trust, feeling of respect, self-empowerment, promotion of public culture, reduction of cultural costs, promotion of cultural health, are eight final sub-indices. The application of this article in the public healthcare sector can be a tool for evaluating cultural competence and its findings can be the basis for conducting management measures for organizational improvement and reform.