Presenting the human resource empowerment model in order to improve the accountability of state bank managers (Sepah Bank case study)

Subject Areas : title1

Amir Alasvandian Lashkari ^{1 *} , sirus tadbiri ² , alireza rezghi rostami ³

1 - PhD student
2 - Department of Management, Islamic Azad University, Roudehen Branch
3 - Dr Alireza Rezghi Rostami has done his PhD in Governmental Management field at the Islamic Azad University (Science and Research Branch) and currently is a member of the Islamic Azad University faculty (South Tehran Branch).

Received: 2024-09-14 Accepted : 2025-01-19 Published : 2026-01-07

Keywords: Empowerment , Accountability , Sepah Bank,

Abstract :

The aim of this research is to present a model for human resource empowerment to enhance the accountability of managers in state-owned banks, particularly Bank Sepah. This study reviews the concepts of empowerment and accountability, identifying the components and indicators of the human resource empowerment model. In the qualitative section, the study's population comprised 10 experts and professors in the fields of human resources and banking, while the quantitative section involved 384 employees from Bank Sepah branches.Data collection was conducted through semi-structured interviews in the qualitative phase and questionnaires in the quantitative phase. The validity of the research instruments was confirmed using the Delphi technique and confirmatory factor analysis in Smart PLS software, while reliability was assessed using Cronbach's alpha in SPSS software. Data analysis in the qualitative section involved coding, and in the quantitative section, it included the Kolmogorov-Smirnov tests, confirmatory factor analysis, and structural equation modeling. The results indicated that the empowerment model consists of 8 components and 52 indicators. The components, in order of priority, are: 1- Empowerment, 2- Accountability enhancement, 3- Participation, 4- Flexibility, 5- Transparency, 6- Communication, 7- Social responsibility, and 8- Commitment. Furthermore, communication, participation, and flexibility significantly influence employee empowerment and contribute to enhancing organizational commitment and transparency.

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