Designing a framework to improve the quality of work life of Maskan Bank employees based on the needs and expectations of different generations using structural analysis
Subject Areas :Sara Gholamrezayi Pourkermani 1 , Zahra Anjomshoae 2 * , Sanjar Salajagheh 3 , Akbar Nazari 4 , رستم پوررشیدی 5
1 -
2 - Department of Management, Faculty of Literature and Humanities, Islamic Azad University, Kerman Branch, Kerman, Iran
3 - Member of the academic staff of Islamic Azad University, Kerman branch
4 - گروه ریاضی محض ، دانشکده ریاضی و کامپیوتر دانشگاه شهید باهنر کرمان، کرمان، ایران.
5 - استادیار گروه مدیریت، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران
Keywords: Quality of work life, individual factors, family factors, occupational factors, organizational factors, Maskan Bank.,
Abstract :
The aim of this research was to design a framework to improve the quality of work life of Maskan Bank employees based on the different generations. This research was conducted using a mixed method. In the qualitative part, the components of work life quality were identified by analyzing the content of semi-structured interviews with 11 human resources experts. The interview data were coded using the deductive content analysis method and key themes were extracted. In order to increase the validity of the findings, participant review, continuous comparison of data, and agreement test between coders were used, and the kappa coefficient was calculated. In the quantitative part, interpretive structural modeling (ISM) was used. A questionnaire was designed to determine the relationships of the components and was completed by the experts. After collecting the data, the structural relationship matrix (SSIM), the initial reach matrix (RM), and the final reach matrix (FRM) were calculated and the components were ranked. The statistical population of the research was the human resources experts of Maskan Bank, and the statistical sample included the same 11 people and a number of senior human resources managers. The data collection tool was an interview and a specialized questionnaire. Qualitative data analysis was performed by content coding and quantitative data analysis was performed by the ISM method. The results of the study showed that five dimensions, individual, family, organizational, social, and occupational, can be identified as the main dimensions of the quality of work life of Maskan Bank employees.
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