List of Articles Open Access Article Abstract Page Full-Text 1 - The Survey Emotional Impact of Positive and Negative Word of Mouth on Potential Customers P. Ghafari Ashtiani Z. Mahram Open Access Article Abstract Page Full-Text 2 - Mining the Retail Banking Customers Characteristics Using Data Mining Techniques J. Nazemi P. Jafari H. Hashemi Open Access Article Abstract Page Full-Text 3 - Assessment Refah and Shahrvand Chain Stores’ Customers Loyalty (Case Study: Tehran Stores) R. Ahmadi M. Donyaei K. Navabizand Open Access Article Abstract Page Full-Text 4 - The Internet Banking Services (IBS) in the Youth Market (Case Study: Eghtesad Novin Bank) A. Tajzadeh S. Naysari Tabrizi Open Access Article Abstract Page Full-Text 5 - Designing Structural Equation Model of Competitiveness in Level of Departments of Insurance Companies in Tehran M. R. Abbasi H. RahimiKoloor Open Access Article Abstract Page Full-Text 6 - Investigation of the Effects of Corporation Ability Association and Brand Awareness on Repurchase Intention and Mediator Roles of Quality Perception and Brand Resonance in Consumer Decision Marketing Process A. R. Kia Open Access Article Abstract Page Full-Text 7 - Entry to New Markets with Using Influence Economical Mobile Government Services in Tourism Industry (Case Study: Kish Free Zone) R. Radfar A. R. Poorebrahimi M. Najafi Asadollahi