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• zamani moghadam.afsaneh Surveying Factors Influencing Customers Loyalty in Private Banks Based on Fast Response Organization`s Model [ Vol.7, Issue 3 - Autumn Year 1391]
• zanjirchi.seyed mahmood A Technology Acceptance Improvement Model for Effective Electronic Customer Relationship Management (Case study: Departments of Tejarat Bank in Yazd) [ Vol.7, Issue 3 - Autumn Year 1391]