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• Dalvi.MohamadReza Study Relationship between Usage Marketing Metrics from Innovation View and Achievement of Objective for Customer Relationship Management Based on Gartner’s Model in Isfahan Sepah Bank [ Vol.7, Issue 4 - Winter Year 1391]
• Donyaei.M. Assessment Refah and Shahrvand Chain Stores’ Customers Loyalty (Case Study: Tehran Stores) [ Vol.7, Issue 1 - Spring Year 1391]