The effect of reciprocal obligation, trust and face maintenance on perceived individual and group achievements of knowledge management with the mediating role of knowledge sharing in the telecommunication company of Isfahan province

Subject Areas : Public Policy In Administration

Malihe Soltani ¹ , Hamid Reza Peikari ²

1 - Department of Public Administration, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran
2 - Department of Public Administration, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran

Received: 2017-09-28 Accepted : 2018-01-24 Published : 2017-02-19

Keywords: Trust, Knowledge sharing, individual and group perceived achievements of knowledge management, face maintenance, Reciprocal obligation,

Abstract :

The purpose of this study is to investigate the effect of reciprocal obligation, trust and face maintenance on perceived individual and group achievements of knowledge management with the mediating role of knowledge sharing in the telecommunication company of Isfahan province. The present study is an applied research in terms of the purpose and the method of data collection is descriptive and correlational. The statistical population of this study was3100employees of Isfahan Telecommunication Company in2017among them, at least342people were selected as the statistical sample using Cochran formula and 351questionnaires were distributed based on non-probabilistic sampling process and data were collected. Data gathering method in the present research is field method and data collection tool is a localized. To analyze the data, SmartPls software was used in two levels of descriptive and inferential statistics. The results obtained from structural equations showed that the reciprocal obligation (β=0/55, t=4/5), trust(β=0/61,t=2/3),facemaintenance (β=0/18, t=1/8) and knowledge sharing (β=0/45,t=3/8) have a positive and significant effect on the perceived individual and collective achievements of knowledge management . Also, it shows the positive and significant effect of reciprocal obligation (β=0/52, t=5/3) and trust (β=0/64,t=4/9) on knowledge sharing, but showed no significant effect on knowledge sharing (β=0/04,t=0/31).