Case study on performance evaluation based on a balanced scorecard approach

Subject Areas : Public Policy In Administration

essa silavi ^{1 *} , ahmad sardari ² , usef rashidi kia ³

1 - مدرس دانشگاه پیام نور و کارشناس منابع انسانی سازمان امور مالیاتی
2 - دانشیار دانشگاه شاهد دانشکده علوم انسانی رشته مدیریت
3 - دانشگاه شهید بهشتی

Received: 2017-06-17 Accepted : 2017-12-20 Published : 2017-08-23

Keywords: Index, balanced scorecard approach, Performance evaluation,

Abstract :

Background: The research devoted to evaluate the performance of an organization based on a balanced scorecard approach.Purpose: Evaluate the performance of Planning and Development Department of Khuzestan Steel Company in 1393 based on a balanced scorecard approach.Methodology: This study is applied and descriptive methods. The population of this research includes managers, employees and customers of Department. Using previous research as well as the strategies, indicators compiled by the previous and interviews with experts the indexes of four perspectives were formulated. To measure the financial perspective and some indexes of internal processes the documents related to this perspective were used. Three questionnaires were developed to extract the realization of other indexes. For analysis of ratio data the fulfillment percentage of indexes and for interval scale indexes single-sample t-test were used.Findings: The surveyed population has achieved most objectives, that is, 95% financially, 49% concerning customers, 75% in questionnaire indexes and 57.8% in non-questionnaire indexes of Internal Processes, and 65% for Growth & Learning.Result: the Planning and Development Department of Khuzestan Steel Company failed to archive all objectives but its performance in desired situation.