Investigating the factors affecting students' satisfaction with online learning during the COVID-19 pandemic

Subject Areas : Virtual Learning

Fatemeh Jalali ¹ , Hossein Shafie ² , Maryam Abbasi ³

1 - Assistant Professor, Faculty of Communication Sciences, Allameh Tabataba'i University, Tehran, Iran
2 - BS student of Public Relations, Faculty of Communication Sciences, Allameh Tabataba'i University, Tehran, Iran
3 - BS student of Journalism, Faculty of Communication Sciences, Allameh Tabataba'i University, Tehran, Iran

Received: 2022-08-14 Accepted : 2022-09-05 Published : 2022-09-23

Keywords: Online education, Student Satisfaction, Corona epidemic, Satisfaction with Online Education,

Abstract :

Because of the emergence of coronavirus disease, e-learning is now widely used in schools and universities. As a result of the rapid spread of this phenomenon, there are some issues. This paper aims to look into the level of student satisfaction with online education, as well as the factors that influence the satisfaction and effectiveness of this type of education. The research was Applied research in terms of purpose and quantitative in terms of approach. In this research, an online survey was used. The study population was the students of Allameh Tabatabai University, Shahid Beheshti University, and Tehran University, and 760 of them were chosen through voluntary sampling. Data were collected using a 100-item online questionnaire, and factor analysis, Cronbach's alpha coefficient, and internal correlation were used to ensure validity and reliability. The SPSS and LISREL software packages were used to analyze the data. According to the findings, the average index of satisfaction with online education is 2.4 out of 5, indicating that student satisfaction is low. Practical training has the lowest level of satisfaction. Among the influential factors, the dimension of professors, system and class conditions, and students have the greatest influence on satisfaction with online education.

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