Construction and Validation of a Tool to Measure the Value of Participation from Tourists' Experience
Subject Areas :
Soghra Taghipour
1
,
Samad Awli
2
,
Alireza Bafandeh Zendeh
3
,
Hakimeh Niki
4
1 - Ph.D. Student of Business Management, Management Department, Tabriz Branch, Islamic Azad University, Tabriz, Iran
2 - Associate Professor, Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran.
3 - Associate Professor, Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran.
4 - Department of Management, Hadishahr Branch, Islamic Azad University, Hadishahr, Iran.
Received: 2022-07-04
Accepted : 2022-07-23
Published : 2022-08-23
Keywords:
tourist experience,
measurement tool,
participation value,
tourism industry ,
Abstract :
This study, using the combined method, aims to build and validate a tool for measuring the value of tourists' participation. In the first stage, using the meta-combination method, the researcher focused on the subject during the years 2000 to 2020 and the values resulting from the participation of tourists were identified. In the second stage, based on the literature, a questionnaire was prepared and given to several university professors and marketing and tourism researchers, and after applying the necessary comments and corrections, the questionnaire was distributed among 440 tourists who had visited one of the countries of Malaysia, UAE, Azerbaijan, and Turkey during the last 5 years. Next, the validation of the model was done using the SPSS24 software. The results of confirmatory factor analysis confirmed the fitness of the 5-factor model. Based on the obtained results the questionnaire of this research can be used as a suitable tool to measure the value of tourists' participation. Using the mixed method to identify the effects of tourists' participation and also introducing a tool to measure the value of tourists' participation was one of the innovations of this research.
References:
Ahn, J., & Back, K. J. 2018. Antecedents and consequences of customer brand engagement in integrated resorts. International Journal of Hospitality Management, 75, 144-152.
Alam Tabriz, A., Azimi, M., & Najafi, S.E. 2017. Modeling in improving organizational relationships with customers. Journal of strategic management studies, vol. 8 issue: 30, pp.91. (In Persian)
Alves, H., Ferreira, J., & Fernandes, C.I. 2016. Customer’s operant resources effects on co-creation activities. Journal of Innovation & Knowledge, 8(2), 41.
Assiouras, I., Skourtis, G., Giannopoulos, A., Buhalis, D., & Koniordos, M. 2019. Value co-creation and customer citizenship behavior. Annals of Tourism Research, 78, 102742.
s, Ebrahimi, A; Aslanpour Alamdari, N. 1398. Analyzing customer participation in value creation over the life cycle .124 - 105, (1) relation. Business Management Quarterly, 11
Bose, K. & Bansel, H. Regain Management: issue and strategies in J. Sheth, A. Parvatiyar & G, Shainesh (eds), customer relationship management: emerging concepts, tools and application.
Cao, Y., Li, X. R., DiPietro, R., & So, K. K. F. 2018. The creation of memorable dining experiences: formative index construction. International Journal of Hospitality Management, Article in press.
Cetin, G., Orban, A., & Kaya, F. 2014. Components of experiential value: Case of hospitality industry. Social and Behavioral Sciences, Vol.I SO (1040- 1049).
Chakraborty, S., Bhattacharya, S. and Dobrzykowski, D.D. 2014, “Impact of
Chang, S. 2018. Experience economy in hospitality and tourism: Gain and loss values for service and experience. Tourism Management, 64, 55-63.
Chen, S.C. 2015. Customer value & customer loyalty: Is competition is missing link? Jornal ofRetailing and Consumer Services, Vol, 22 (107-116).
Cox C, Burgess S, Sellitto C, et al. 2009 the role of user-generated content in tourists’ travel planning behavior. Journal of Hospitality Marketing and Management 18(8): 743–764.
De Oliveira, G., M. Silvia Morales de Queiroz Caleman, Christiano França da Cunha, & Morenise Puperi . Value appropriation in Brazilian cattle industry. British Food Journal, Vol. 119 Issue: 9, pp.2089-2101, https://doi.org/10.1108/BFJ-10-2016-0478.
Ellegaard, C., Medlin, C.J., & Geersbro, J. 2014. Value appropriation in business exchange – literature review and future research opportunities. Journal of Business & Industrial Marketing, Vol. 29 Issue: 3, pp.185-198, https://doi.org/10.1108/JBIM-03-2012-0039.
González-Mansilla, Ó., Berenguer-Contrí, G., Serra-Cantallops, A. 2019. The impact of value co-creation on hotel brand equity and customer satisfaction, Tourism Management 75, pp. 51-65
Grönroos, C., Strandvik, T., & Heinonen, K. 2015. Value co-creation: Critical reflections. The Nordic School, 69.
Hosseinzadeh Shahri. M, Haddadi.S.1395, The effect of empirical marketing on the customer's empirical attitude, with the role of mediating brand personality, Brand Management Quarterly, Volume 4, Number 8
Journal of Marketing, 80 (6), 36-68.doi: http://dx.doi.org/10.1509/jm.15.0414.
Keng, Ch. J., Tran, V.D., & Thi, T.M. 2013. Relationships among Bra Experience, Brand Personality, and Customer Experiential Valu Contemporary Management Research, Vol. 9, No. 3 (247-262).
Kirillova, K., Fu, X., Lehto, X., & Cai, L. 2014. What makes a destination beautiful? Dimensions of tourist aesthetic judgment. Tourism Management, 42, 282-293.
Krisjanous, J. and Maude, R. 2014, “Customer value co-creation within partnership models of health care: an examination of the New Zealand Midwifery Partnership Model”, Australasian Marketing Journal, Vol. 22, pp. 230–237.
Kumar, V., & Reinartz, W. 2016. Creating Enduring Customer Value.
Kumar, V., Aksoy, L., Donkers, B., Venkatesan, R., Wiesel, T., & Tillmanns, S. 2010. Undervalued or overvalued customers: Capturing total customer engagement value. Journal of Service Research, 13(3), 297–310.
M., Danaei.A, Zargar.SM., Heydariyeh.SA.1398, Transcendental Framework of Value Creation Process, Strategic Management Studies, No. 37, Spring 1398, pp. 123-83
Lee, T. H. 2013. Influence analysis of community resident support for sustainable tourism development. Tourism Management, 34, 37-46.
Liu, Xin Zhao, & Baowen, S. 2018. Value co-creation mechanisms of enterprises and users under crowdsource-based open innovation. International Journal of Crowd Science, Vol. 2 Issue: 1, pp.2-17, https://doi.org/10.1108/IJCS-01-2018-0001
Liu, Y., van Marrewijk, A., Houwing, E. J., & Hertogh, M. 2019. The co-creation of values-in-use at the front end of infrastructure development programs. International Journal of Project Management. 37(5), 684-695.
Meleddu, M., Paci, R., & Pulina, M. 2015. Repeated behaviour and destination loyalty. Tourism Management, 50, 159-171.
Moradi, B., jazani, N., Alam Tabriz, A., & Hadizadeh, A. 2017. A Strategic Approach to Brand, Focusing on Recommended Value in Iranian Agile Organizations. Journal of strategic management studies,
Pansari, A. & Kumar, V. 2018. Customer Engagement Marketing. In: Palmatier R., Kumar V.Harmeling C. (eds) Customer Engagement Marketing, Palgrave Macmillan, Cham.
Ponsonby, S., & Boyle, E. 2004. The'Value of Marketing'and'The Marketing of Value'in Contemporary Times–A Literature Review and Research Agenda. Journal of Marketing Management, 20(3-4), 343-361
Prahalad, C. K. & Ramaswamy, V. 2004. Co-creation experiences: The next practice in value creation. Interact. Mark, 18(3), 5–14.
Prebensen, N. K., Chen, J. S., & Uysal, M. (Eds.). 2018. Creating experience value in tourism. Cabi. Proceedings of the Academy of Marketing Science. Springer, Champp
Prebensen, N. K., Chen, J. S., & Uysal, M. (Eds.). 2018. Creating experience value in tourism. Cabi.
Sánchez, J., Callarisa, L., Rodriguez, R. M., & Moliner, M. A. 2006. Perceived value of the purchase of a tourism product. Tourism Management, 27(3), 394-409.
Sandelowski, M., & J. Barroso. 2007. Handbook for synthesizing qualitative research. New York: Springer.
Schmitt, B. H. 2010. Customer experience management: A revolutionary approach to connecting with your customers. John Wiley & Sons.
Shafiee, N., Ghaffari, M., Farmani, M., & Zandi Nasab, M. 1398. Identify and prioritize dimensions affecting the customer experience in retail environments; Case study: Ofogh Kroush chain stores. Journal of Modern Marketing Research. Ninth year. Number three
Son, J.-E., Kim, H.-W., & Jang, Y.-J. 2013. Investigating Factors Affecting Electronic Word-Of-Mouth In The Open Market Context: A Mixed Methods Approach. Paper presented at the PACIS.
Spohrer, J. Maglio, P. P. Bailey, J. & Gruhl, D. 2007. Steps toward a science of service systems. IEEE Computer, 40(1), 71–77.
supply chain collaboration on value c-creation and firm performance: A
M, Dehghani Ghanviyeh.A.1398. The effect of empirical values on customer co-creation attitude and co-creation behaviors of customer value in the tourism industry, New Marketing Research, Year 9, Issue 3وpp. 18-1
Tang T, Fang E and Wang F. 2014. Is neutral really neutral? The effects of neutral user-generated content on product sales. Journal of Marketing 78(4): 41–58.
Tuominen, M. 2004. Channel collaboration and firm value International Journal of Retail & Distribution Management, 32(4): 178– 189. http://dx.doi.org/10.1108/09590550410528953.
Van Doorn, J. Lemon, K. Mittal, V. Nass, S. Pick, D. Pirner, P. & Verhoef, P. C. 2010. Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253–266.
Vargo, S. L. & Lusch, R. F. 2016. Institutions and axioms: An extension and update of service-dominant logic, Journal of Academy of Marketing Science, 44(1), 5–23.
Varshneya, G., & Das, G. 2017. Experiential value: Multi-item scale development and validation. Journal of Retailing and Consumer Services, 34, 48-57.
Verhoef, P., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M. & Schlesinger, L, A. 2009. Customer Experience Creation: Determinants, Dynamics and Management Journal of Retailing, 85(1), 31-41.
Viglia, G., & Dolnicar, S. A review of experiments in tourism and hospitality. Annals of Tourism Research, 80,102858.
Williams, P., & Soutar, G. N. 2009. Value, satisfaction and behavioral intentions in an adventure tourism context. Annals of Tourism Research, 36(3), 413-438.
Woodall, T. 2003. Conceptualising 'Value for the Customer': An Attributional, Structural and Dispositional Analysis. Academy of Marketing Science Review, 12: On-line version.
_||_