List of Articles Wala Mirani Article 1 - The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions 20.1001.1.23222301.2019.5.3.3.8 Wala Mirani Kambiz Heydarzadeh Mohammad Bemani Moghadam Journal of System Management , Issue 4 , Year , Summer 2019
