فهرس المقالات Wala Mirani المقاله 1 - The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions 20.1001.1.23222301.2019.5.3.3.8 Wala Mirani Kambiz Heydarzadeh Mohammad Bemani Moghadam Journal of System Management , العدد 4 , السنة 5 , تابستان 2019
