The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions

Subject Areas : Business Strategy

Wala Mirani ¹ , Kambiz Heydarzadeh ² , Mohammad Bemani Moghadam ³

1 - Department of Business management, Science and Research Branch,Islamic Azad University, Tehran, Iran
2 - Department of Business management, Science and Research Branch,Islamic Azad University, Tehran, Iran
3 - Department of Statistics, Faculty of Mathematical Sciences and Computer, Allameh Tabataba'i University, Tehran, Iran

Received: 2019-03-12 Accepted : 2019-06-18 Published : 2019-07-01

Keywords:

References:

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