Determination of Key Employee Dexterity Factors with a Focus on Promoting Social Welfare and Functioning: A Case Study of Iran Health and Cellulose Industry
Subject Areas : Business ManagementReza Aghaee 1 , Reza Aghaee 2 , Asghar Aghaee 3
1 - Ph.D. Student, Production Management and Operations Department, Allameh Tabatabaei University / Lecturer, Department of Logistics, Amin University of Medical Sciences, Tehran
2 - Master of Business Administration, Industrial Management Organization, Tehran
3 - Assistant Professor, Department of Logistics, Faculty of Administration and Support, University of Police, Police University, Tehran
Keywords: Employee dexterity, Iran health and cellulose industry, Social welfare and functioning,
Abstract :
Employee dexterity is a fundamental and functional issue in organizations and industries operating in the present century. Organizations operating actively and dynamically in modern business environments face social functions which have to be taken into account for the organization to survive and to function adequately. Therefore, the present descriptive survey aimed to investigate key employee dexterity factors focused on promoting social welfare and functioning in Iran Health and Cellulose Industry in order to offer a theoretical and conceptual framework. To serve the purpose, the contemporary literature on employee dexterity was reviewed using the Fuzzy Delphi Method to identify key influential factors can promote social functioning and the Fuzzy DEMATEL technique was applied to offer a systematic model explaining the relationships among the identified factors The findings highlighted adaptation to change, flexibility, pace of assigning and carrying out assignments, utilizing appropriate technology, updated skills, capability, multifunctional skills and accountability as the most effective factors. Adaptation to change and the pace of carrying out assignment were identified as the most influential and the most influenced factors, respectively.
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Aghaee, M. (2011), Multi-Criteria Decision Approach to Evaluate the Optimum Maintenance Strategy. Master's Thesis, Tehran: International University of Imam Khomeini, (In Persian).
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Chiu, Y. J, Chen, H. C, Tzeng, G. H., & Shyu, J. Z. (2006),Marketing Strategy Based on Customer Behavior for the LCD-Tv. International Journal of Management and Decision Making, 7(2), 143-165.
Dalalah, D., Hayajneh, M., & Batieha, F. (2011), A Fuzzy Multi-Criteria Decision Making Model for Supplier Selection. Expert Systems with Applications, 38, 8384-8391.
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Brown, S., & Bessant, J. (2003), The Manufacturing Strategy-Capabilities Links in Mass Customization and Agile Manufacturing-Exploratory Study. International Journal of Operations and Production Manage-Ment, 23(7), 707-730.
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Huo, M., Verner, J., Zhu, L., Babar, M. A. (2004), Software Quality and Agile Methods. 28th Annual International Computer Software and Applications Conference.
Ishikawa, A., Amagasa, M., Shiga, T., Tomizawa, G., Tatsuta, R., & Mieno, H. (1993), The Max-Min Delphi Method and Fuzzy Delphi Method Via Fuzzy Integration. Fuzzy Sets and Systems, 55, 241-253.
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_||_Aghaee, A. (2010), Define and Design an Integrated Model of Police Vehicle Maintenance. Master's Thesis, Tehran: University of Imam Hussein, (In Persian).
Aghaee, M. (2011), Multi-Criteria Decision Approach to Evaluate the Optimum Maintenance Strategy. Master's Thesis, Tehran: International University of Imam Khomeini, (In Persian).
Ahmadi, A. (1997), The Use of Delphi Method in Determining the Priorities and Strategic Goals of the Organization. The Fifth Conference on Industrial Engineering student, (In Persian).
Agarwal, A., Shankar, R., & Tiwari, M. K. (2007), Modeling Agility of Supply Chain. Industrial Marketing Management, 36, 443-457.
Alberts, D. S., & Hayes, R. E. (2003), Power to the Edge: Command, Control in the Information Age.
Asgharpour., M. J. (1998), Multi-criteria Decision Making. Tehran: Tehran University Publications, (In Persian).
Bandarian, R. (2003), Agility: Why and How. First International Conference on Management, (In Persian).
Bazyar, A. (2005), Agility: A Central Requirement in the Business, Monthly Procedure, 79, 50-52, (In Persian).
Chiu, Y. J, Chen, H. C, Tzeng, G. H., & Shyu, J. Z. (2006),Marketing Strategy Based on Customer Behavior for the LCD-Tv. International Journal of Management and Decision Making, 7(2), 143-165.
Dalalah, D., Hayajneh, M., & Batieha, F. (2011), A Fuzzy Multi-Criteria Decision Making Model for Supplier Selection. Expert Systems with Applications, 38, 8384-8391.
Department of Defense. (2003), Command and Control Research Program, Washington.
Bessant, J., Knowles, D., Francis, D., & Meredith, S. (2001), Developing the Agile Enterprise, Agile Manufacturing. Century Competitive Strategy, 113-130.
Bottani, E. (2009), On the Assessment of Enterprise Agility: Issues from Two Case Studies. International Journal of Logistics: Research and Applications, 12, 213-230.
Bottani, E. (2010), Profile and Enablers of Agile Companies: An Empirical Investigation.Int.J.Production Economics,125,251-261.
Braunscheidel, M. J., & Suresh, N. C. (2009), The Organizational Antecedents of a Firm’s Supply Chain Agility for Risk Mitigation and Response. Journal of Operations Management, 27, 119-140.
Breu, K., Hemingway, C. J., Strathern, M., & Bridger, D. (2002), Workforce Agility: The New Employee Strategy for the Knowledge Economy. Journal of Information Technology, 17(1), 21-31.
Brian, M. (2001), The Age of Agile Manufacturing, Supply Chain Management. International Journal, 5(1).
Brown, S., & Bessant, J. (2003), The Manufacturing Strategy-Capabilities Links in Mass Customization and Agile Manufacturing-Exploratory Study. International Journal of Operations and Production Manage-Ment, 23(7), 707-730.
Burgess, T. F. (1994),Making the Leap to Agility-Defining and Achieving Agile Manufacturing Through Business Processre Design and Business Networker Design. International Journal of Operations &Production Management, 14, 23-34.
Chen, W. H., & Chiang, A. H. (2011), Network Agility as a Trigger for Enhancing Firm Performance: A Case Study of a High-Tech Firm Implementing the Mixed Channel Strategy. Industrial Marketing Management, 40, 643651.
Cheng, K., Harrison, D. K., & Pan, P. Y. (1998), Implementation of Agile Manufacturing-Internet Based Approach. Journal of Materials Processing Technology, 76, 96-101.
Christopher, M., & Towill, D. R. (2001), An Integrated Model for the Design of Agile Supply Chains. International Journal of Physical Distribution and Logistics, 31(4), 235-246.
Cockburn, A., Highsmith, J., Agile Software Development: The People Factor. IEEE Computer, 34(11), 131-133.
Conboy, K. (2009), Agility from first principles: reconstructing the concept of agility in information systems development. Information Systems Research 20, 329–354.
Day, G. S. (1994), The Capabilities of Market Driven Organizations. J Mark, 58, 37-52.
DeVor, R., Graves, R., & Mills, J. J. (1997), Agile Manufacturing Research: Accomplishments and Opportunities. IIE Transactions, 29(10), 813-823.
Dove, R. (1999), Knowledge Management, Response Ability, and the Agile Enterprise. Journal of Knowledge Management, 3(1),18-35.
Dove, R. (2001), Response Ability: The Language, Structure, and Culture of the Agile Enterprise?. Wiley: Hoboken.
Dowlatshahi, S., & Cao, Q. (2005), The Impact of Alignment between Virtual Enterprise and Information Technology on Business Performance in an Agile Manufactur-Environment. Journal of Operations Management, 23, 531-550.
Elkins. D. A., Huang, N., & Alden, J. M. (2004), Agile Manufacturing Systems in the Automotive Industry. Int. J. Production Economics, 91, 201-214.
Fathian, M., Golchinpour, M., & Khosroshahi, S. (2006), Agility Solutions in the Organization of Production. Tdbir Magazine, 175, 37-43, (In Persian).
Fathi Vajergah, K. (2002), Training Needs Assessment (models and techniques). Tehran: Abeizh Publication, (In Persian).
Fliedner, G., & Vokurka, R. J. (1997), Agility: Competitive Weapon of the 1990s and Beyond?. Production and Inventory Management Journal, 38(3), 19-24.
Fontela, E., & Gabus, A. (1976), The Dematel Observer. Geneva: Battelle Geneva Research Center.
Frank, K. Y., Chan, J., & Thong, Y. L. (2009), Acceptance of Agile Methodologies: A Critical Review and Conceptual Framework. Decision Support Systems, 46, 803-814.
Goldman, S. L., & Nagel, R. (1993), Management, Technology, and Agility: The Emergence of New Era in Manufacturing. International Journal of Technology Management, 8, 18-35.
Goldman, S. L., Nagel, R. N., & Preiss, K. (1995), Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer. New York: Van Nostrand Reinhold.
Gunasekaran, A. (1998), Agile Manufacturing: Enablers and an Implementation Framework. International Journal of Production Research, 36(5), 1223-1247.
Gunasekaran, A. (1999), Agile Manufacturing: A Frame Work for Research and Development-a Brief Overview with Emphasis on Communications and Information Infrastructure. International Journal of Production Research, 62(1), 87-105.
Gunasekaran, A., & Yusuf, Y. Y. (2002), Agile Manufacturing: Taxonomy of Strategic and Technological Imperatives. International Journal of Production Research, 40(6), 1357-1385.
Haeckel, S. H. (1999), Adaptive Enterprise: Creating and Leading Sense–and–Respond Organizations. Boston: Harvard Business School Press.
Hader, H. (1995). Delphi and Cognitions Psychology.
Hafeznia, M. R. (2001), Introduction to Research in the Humanities. Tehran: Smat press, (In Persian).
Highsmith, J. (2004), Agile Project Management: Creating Innovative Products. Addison-Wesley/Pearson.
Hornby, A. S. (2000), Oxford Advanced Learner’s Dictionary of Current English. Oxford University Press.
Hormozi, A. M. (2001),Agile Manufacturing: The Next Logical Step, Benchmarking an International Journal, 8, 2, pp: 132-143.
Huo, M., Verner, J., Zhu, L., Babar, M. A. (2004), Software Quality and Agile Methods. 28th Annual International Computer Software and Applications Conference.
Ishikawa, A., Amagasa, M., Shiga, T., Tomizawa, G., Tatsuta, R., & Mieno, H. (1993), The Max-Min Delphi Method and Fuzzy Delphi Method Via Fuzzy Integration. Fuzzy Sets and Systems, 55, 241-253.
Izza, S., Imache, R., Vincent, L., & Lounis, Y. (2008), An Approach for the Evaluation of the Agility in the Context of Enterprise Interoperability.
Jafarnejad, A., & Zarei, A. (2005), Examine the Role of Internal Factors in Explaining the Current Model for Transforming Organizations into Agile Organizations in Electronics and Telecommunications. Journal of Management Culture, 10, 67-86, (In Persian).
Jayachandran S.,Hewett,K., & Kaufman,P.(2004),Customer Response Capability in a Sense and Respondera: The Role of Customer Knowledge Process.J Acad Mark Sci 2004;32(3):219-33.
Khan, K. A., & Pillania, R. K. (2008), Strategic Sourcing for Supply Chain Agility and Firms’ Performance a Study of Indian Manufacturing Sector. Management Decision, 46, 1508-1530.
Khoshsima, G. H. (2003), Agile Manufacturing System. Tadbir Journal, 136, 67-72, (In Persian).
Khoshsima, G. H. (2003), Introduction to the Agility of the Organization. Tadbir Magazine, 134, 55-58, (In Persian).
Katayama, H.(1999), Agility, Adaptability and Leanness: A Comparison of Concepts and a Study of Practice. International Journal of Production Economics, 43-51.
Kathuria, R., & Partovi, F. Y. (1999), Work Force Management Practices for Manufacturing Flexibility. Journal of Operations Management, 18(1), 21-39.
Kidd, P. T. (1994), Agile Manufacturing: Forging New Frontiers. Addison-Wesley.
Lee, Y. C., Lee, M. L., Yen, T. M., & Huang, T. H (2011), Analysis of Fuzzy Decision Making Trial and Evaluation Laboratory on Technology Acceptance Model. Expert Systems with Applications, 1-10.
Lin, C. T., Chiu, H., & Chu, P. Y. (2006), Agility Index in the Supply Chain. International Journal of Production Economics, 100(2), 285-299.
Maskell, B. (2001), The Age of Agile Manufacturing, Supply Chain Management. An International Journal, 6(1), 5-11.
Mason-Jones, R., & Towill, D. (1999), Total Cycle Time Compression and the Agile Supply Chain. International Journal of Production Economics, 62, 61-73.
Mason, S. J., Cole, M. H., Ulrey, B. T., & Yan, L. (2002), Improving Electronics Manufacturing Supply Chain Agility Through Outsourcing. International Journal of Physical Distribution and Logistics Management, 32(7), 610-620.
Mccarty, F.H.(1993), Agility in Manufacturing. Manufacturing Engineering, 6(8).
McCurry, L., & McIvor, R.(2002), Agile Manufacturing: 21st Century Strategy for Manufacturing on the Periphery?. Irish Journal of Management, 23(2), 75-93.
McGaughey, R.E.(1999), Internet Technology: Contributing to Agility in the Twenty-Firstcentury. International Journal of Agile Management Systems, 1(1), 7-13.
McManu, S.(2003), Team agility. Computer Bulletin, 45(5), 26-27.
Nelson, A., & Harvey, F.A.(1995), Technologies for Training and Supporting Your Agile Workforce, In: Creating the Agile Organization: Models, Metrics and Pilots. Agility Forum, Bethlehem.
Noaker, P.M.(1994), The Search for Agile Manufacturing, Manufacturing Engineering. 40-43.
Overby, E., Bharadwaj, A., & Sambamurthy, V. (2006), Enterprise Agility and the Enabling Role of Information Technology. European Journal of Information Systems, 15, 120-131.
Plonka, F. E. (1998), Developing a Lean and Agile Work Force. Human Factors and Ergonomics in Manufacturing, 7(1), 11-20.
Prahalad, C. K., & Hamel, G. (1990), The Core Competence of the Corporation. Harvard Business Review, 68(3), 79-91.
Prince, J., & Kay, J.M.(2003), Combining Lean and Agile Characteristics: Creation of Virtual Groups by Enhanced Production Flow Analysis. International Journal of Production Economics, 85, 305-318.
Popplewell, X.(2001), BM-Virtual Enterprise Architecture Reference Model,Agile Manufacturing.Century Competitive Strategy,73-94.
Qin, R., & Nembhard, D.A.(2010), Workforce Agility for Stochastically Diffused Conditions: A Realoptions Perspective. Int. J. Production Economics, 125, 324-334.
Ribeiro, L., Barata, J., & Colombo, A.(2009), Supporting Agile Supply Chains Using a Service-Oriented Shop Floor. Engineering Applications of Artificial Intelligence, 22(6), 950-960.
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