Investigate the role of brand charm (Case Study: Sky Airways)
Subject Areas : Jounal of Marketing Management
1 - Assistant Professor, Department of Business Management, Firozabad Branch, Islamic Azad University, Fars, Iran
Keywords: Social Benefits, Brand Interactions, Brand Charm, Prestige, Customer Brand Identity, Sky Fly Airlines,
Abstract :
The purpose of this research is to investigate the role of brand attraction in identifying a customer brand on aviation. The instrument for measuring data in this research is a standard questionnaire which has been analyzed using the LISREL software. In order to analyze the research data, a structural equation model has been used to confirm or reject the research hypotheses. The findings show that brand prestige, brand distinction and memorable experiences have a positive and significant effect on brand attractiveness. has it. The brand's charm and brand distinction have a positive and significant effect on brand identification. But, contrary to expectations, the brand's social benefits do not have a significant effect on the attractiveness and identity of the brand. Also, prestige and brand wisdom experiences do not have a significant effect on brand identification. In general, the results indicate that brand attractiveness is not just about building trust in aviation brand management, but also considering the importance of direct impact And its intermediary on customer identification is an important construct in understanding how customers are developing brand communication.
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احمدی، ز.، دودانگه. و افشار، پ. (1396). "بررسی نقش چند بعدی هویت و رضایت مشتری از برند در روابط مشتری با برند و جوامع برند"، فصلنامه مطالعات مدیریت و حسابداری، دوره 3، شماره1، صص. 338-349.
هومن، ح.ع. (1384). "مدل یابی معادلات ساختاری با استفاده از نرم افزار لیزرل"، انتشارات سمت، چاپ اول.
Ahearne, M., Bhattacharya C.B. & Gruen, T. (2005). “Antecedents and consequences of customer company identification: Expanding the role of relationship marketing”, Journal of Applied Psychology, Vol. 90(3), PP. 574-585.
Balmer. (2018). “Aligning identity and strategy: Corporate branding at British Airways in the late 20th century”, California Management Review, Vol. 51(3), PP. 6-23.
Bhattacharya, C.B & Sen, S. (2012). “Consumer-company identification: A framework for understanding consumers’ relationships with companies”, Journal of Marketing, Vol. 67(2), PP. 76-88.
Brewer, M.B. (2010). “Optimal distinctiveness, social identity, and the self”, In Handbook of self and identity. PP. 480-491.
Cederholm. (2014). “Low-entry barriers intensify competition in airline industry”, Market Realist. Retrieved September 12, 2015, from http://marketrealist.com/ 2014/12/low-entry-barriers-intensify-competition-airline-industry/.
Chen, C.F. & Chang, Y.Y. (2010). “Airline brand equity, brand preference, and purchase intentions- The moderating effects of switching costs”, Journal of Air Transport Management, Vol.14(1), PP. 40-42.
Coulter., Gummerus, J., Liljander, V., Weman, E. & Pihlstrom, M. (2016). “Customer engagement in a Facebook brand community”, Management Research Review, Vol. 35(9), PP. 857-877.
Curras-Perez, R., Bigne-Alcaniz, E. & Alvarado-Herrera, A. (2012). “The role of self-definitional principles in consumer identification with a socially responsible company”, Journal of Business Ethics, Vol. 89(4), PP. 547-564.
Daivhd. (2018). “Social identity theory and the organization. Academy of Management Review, 14(1). Edmind (2019). PP. 20-39.
Edmind. (2019). “Antecedents and consequences of customer company identification: Expanding the role of relationship marketing”, Journal of Applied Psychology, Vol. 90(3), PP. 574-585.
Fournier, S. (1998). “Consumers and their brands: Developing relationship theory in consumer research”, Journal of Consumer Research, Vol. 24(4), PP. 343-353.
He, H., Li, Y. & Harris, L. (2014). “Social identity perspective on brand loyalty. Journal of Business Research, Vol. 65, PP. 648-657.
Hwang, J. & Han, H. (2014). “Examining strategies for maximizing and utilizing brand prestige in the luxury cruise industry”. Tourism Management, Vol. 40, PP. 244-259.
Kim, W.G., Jin-Sun, B. & Kim, H.G. (2011). “Multidimensional customer-based brand equity and its consequences in midpriced hotels”, Journal of Hospitality & Tourism Research, Vol. 32(2), PP. 235-254.
Kuenzel, S. & Halliday, S.V. (2012). “Investigating antecedents and consequences of brand identification”, Journal of Product & Brand Management, Vol. 17(5), PP. 293-304.
Lam, S.K., Ahearne, M. & Schillewaert, N. (2015). “Resistance to brand switching when a radically new brand is introduced A social identity theory perspective”, Journal of Marketing, Vol. 74(6), PP. 128-146.
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Lin, Y.H. (2015). “Innovative brand experience’s influence on brand equity and brand satisfaction”, Journal of Business Research, Vol. 68(11), PP. 2254-2259.
Marin Rives, l. & de Maya, S.R. (2013). “The role of affiliation, attractiveness and personal connection in consumer-company identification”, European Journal of Marketing, Vol.47(3/4), PP. 655-673.
Martínez, P. & Rodríguez del Bosque, L. (2016). “CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction”, International Journal of Hospitality Management, Vol. 35, PP. 89-99.
McCartney. (2014). “Now landing: Tough challengers”, The Wall Street Journal, D1.
Sirgy, M.J. (1982). “Self-concept in consumer behavior: A critical review”, Journal of Consumer Research, Vol. 9(3), PP. 287-300.
Fung so, k.k., King, C., Sparks, B.A. & Wang, Y. (2014). “The influence of customer brand identification on hotel brand evaluation and loyalty development”, International Journal of Hospitality Management, Vol. 34, PP. 31-41.
Fung so, k.k., King, C., Hudson, S. & Meng, F. (2017). “The missing link in building customer brand identification: The role of brand attractiveness”, Tourism Management, Vol. 59, PP. 640-651.
Stokburger-Sauer, N., Ratneshwar, S. & Sen, S. (2015). “Drivers of consumer–brand identification”, International Journal of Research in Marketing, Vol. 29(4), PP. 406-418.
Snyder, C.R. & Fromkin, H.L. (1977). “Abnormality as a positive characteristic: The development and validation of a scale measuring need for uniqueness”, Journal of Abnormal Psychology, Vol. 86(5), PP. 518-527.
Tajfel, H. & Turner, J.C. (1985). “The social identity theory of intergroup behavior”, In S. Worchel, & W. G. Austin (Eds.), Psychology of intergroup relations. Chicago: IL: Nelson-Hall. PP. 276-293.
Tian, K.T., Bearden, W.O. & Hunter, G.L. (2011). “Consumers’ need for uniqueness: Scale development and validation”, Journal of Consumer Research, Vol. 28(1), PP. 50-66.
Voorhees, C., White, R.C., McCall, M. & Randhawa, P. (2015). “Fool’s gold? Assessing the impact of the value of airline loyalty programs on brand equity perceptions and share of wallet”, Cornell Hospitality Quarterly, Vol. 56(2), PP. 202-212.
Zarantonello, L. & Schmitt, B.H. (2016). “The impact of event marketing on brand equity: The mediating roles of brand experience and brand attitude”, International Journal of Advertising, Vol. 32(2), PP. 255-280.
_||_آذر، ع. و مؤمنی، م. (1389). "آمارو کاربرد آن در مدیریت"، انتشارات سمت، جلد اول.
ابراهیمی، ا.ق.، علوی، س.م. و پورموردینی، ا. (1395). "بررسی اثر مسئولیتپذیری اجتماعی ادراکی بر شهرت، هویتیابی مشتری و قصد خرید برند (مطالعۀ موردی: شرکت گلستان)"، مدیریت بازرگانی، دوره 8، شماره 3، صص. 502-479.
احمدی، ز.، دودانگه. و افشار، پ. (1396). "بررسی نقش چند بعدی هویت و رضایت مشتری از برند در روابط مشتری با برند و جوامع برند"، فصلنامه مطالعات مدیریت و حسابداری، دوره 3، شماره1، صص. 338-349.
هومن، ح.ع. (1384). "مدل یابی معادلات ساختاری با استفاده از نرم افزار لیزرل"، انتشارات سمت، چاپ اول.
Ahearne, M., Bhattacharya C.B. & Gruen, T. (2005). “Antecedents and consequences of customer company identification: Expanding the role of relationship marketing”, Journal of Applied Psychology, Vol. 90(3), PP. 574-585.
Balmer. (2018). “Aligning identity and strategy: Corporate branding at British Airways in the late 20th century”, California Management Review, Vol. 51(3), PP. 6-23.
Bhattacharya, C.B & Sen, S. (2012). “Consumer-company identification: A framework for understanding consumers’ relationships with companies”, Journal of Marketing, Vol. 67(2), PP. 76-88.
Brewer, M.B. (2010). “Optimal distinctiveness, social identity, and the self”, In Handbook of self and identity. PP. 480-491.
Cederholm. (2014). “Low-entry barriers intensify competition in airline industry”, Market Realist. Retrieved September 12, 2015, from http://marketrealist.com/ 2014/12/low-entry-barriers-intensify-competition-airline-industry/.
Chen, C.F. & Chang, Y.Y. (2010). “Airline brand equity, brand preference, and purchase intentions- The moderating effects of switching costs”, Journal of Air Transport Management, Vol.14(1), PP. 40-42.
Coulter., Gummerus, J., Liljander, V., Weman, E. & Pihlstrom, M. (2016). “Customer engagement in a Facebook brand community”, Management Research Review, Vol. 35(9), PP. 857-877.
Curras-Perez, R., Bigne-Alcaniz, E. & Alvarado-Herrera, A. (2012). “The role of self-definitional principles in consumer identification with a socially responsible company”, Journal of Business Ethics, Vol. 89(4), PP. 547-564.
Daivhd. (2018). “Social identity theory and the organization. Academy of Management Review, 14(1). Edmind (2019). PP. 20-39.
Edmind. (2019). “Antecedents and consequences of customer company identification: Expanding the role of relationship marketing”, Journal of Applied Psychology, Vol. 90(3), PP. 574-585.
Fournier, S. (1998). “Consumers and their brands: Developing relationship theory in consumer research”, Journal of Consumer Research, Vol. 24(4), PP. 343-353.
He, H., Li, Y. & Harris, L. (2014). “Social identity perspective on brand loyalty. Journal of Business Research, Vol. 65, PP. 648-657.
Hwang, J. & Han, H. (2014). “Examining strategies for maximizing and utilizing brand prestige in the luxury cruise industry”. Tourism Management, Vol. 40, PP. 244-259.
Kim, W.G., Jin-Sun, B. & Kim, H.G. (2011). “Multidimensional customer-based brand equity and its consequences in midpriced hotels”, Journal of Hospitality & Tourism Research, Vol. 32(2), PP. 235-254.
Kuenzel, S. & Halliday, S.V. (2012). “Investigating antecedents and consequences of brand identification”, Journal of Product & Brand Management, Vol. 17(5), PP. 293-304.
Lam, S.K., Ahearne, M. & Schillewaert, N. (2015). “Resistance to brand switching when a radically new brand is introduced A social identity theory perspective”, Journal of Marketing, Vol. 74(6), PP. 128-146.
Lam, S., Ahearne, M., Mullins, R., Hayati, B. & Schillewaert, N. (2014). “Exploring the dynamics of antecedents to consumer brand identification with a new brand”, Journal of the Academy of Marketing Science, Vol. 41(2), PP. 234-252.
Lin, Y.H. (2015). “Innovative brand experience’s influence on brand equity and brand satisfaction”, Journal of Business Research, Vol. 68(11), PP. 2254-2259.
Marin Rives, l. & de Maya, S.R. (2013). “The role of affiliation, attractiveness and personal connection in consumer-company identification”, European Journal of Marketing, Vol.47(3/4), PP. 655-673.
Martínez, P. & Rodríguez del Bosque, L. (2016). “CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction”, International Journal of Hospitality Management, Vol. 35, PP. 89-99.
McCartney. (2014). “Now landing: Tough challengers”, The Wall Street Journal, D1.
Sirgy, M.J. (1982). “Self-concept in consumer behavior: A critical review”, Journal of Consumer Research, Vol. 9(3), PP. 287-300.
Fung so, k.k., King, C., Sparks, B.A. & Wang, Y. (2014). “The influence of customer brand identification on hotel brand evaluation and loyalty development”, International Journal of Hospitality Management, Vol. 34, PP. 31-41.
Fung so, k.k., King, C., Hudson, S. & Meng, F. (2017). “The missing link in building customer brand identification: The role of brand attractiveness”, Tourism Management, Vol. 59, PP. 640-651.
Stokburger-Sauer, N., Ratneshwar, S. & Sen, S. (2015). “Drivers of consumer–brand identification”, International Journal of Research in Marketing, Vol. 29(4), PP. 406-418.
Snyder, C.R. & Fromkin, H.L. (1977). “Abnormality as a positive characteristic: The development and validation of a scale measuring need for uniqueness”, Journal of Abnormal Psychology, Vol. 86(5), PP. 518-527.
Tajfel, H. & Turner, J.C. (1985). “The social identity theory of intergroup behavior”, In S. Worchel, & W. G. Austin (Eds.), Psychology of intergroup relations. Chicago: IL: Nelson-Hall. PP. 276-293.
Tian, K.T., Bearden, W.O. & Hunter, G.L. (2011). “Consumers’ need for uniqueness: Scale development and validation”, Journal of Consumer Research, Vol. 28(1), PP. 50-66.
Voorhees, C., White, R.C., McCall, M. & Randhawa, P. (2015). “Fool’s gold? Assessing the impact of the value of airline loyalty programs on brand equity perceptions and share of wallet”, Cornell Hospitality Quarterly, Vol. 56(2), PP. 202-212.
Zarantonello, L. & Schmitt, B.H. (2016). “The impact of event marketing on brand equity: The mediating roles of brand experience and brand attitude”, International Journal of Advertising, Vol. 32(2), PP. 255-280.