The Relationship Between Communication System and Organizational Conflict at Hazrate Rassoul Hospital Tehran
Subject Areas : FuturologyA. A. Nasiripour 1 , L. Riahi 2 , E. Afzal 3
1 - نویسنده مسئول یا طرف مکاتبه:
2 - ندارد
3 - ندارد
Keywords: Communication system, Conflict, Manager, Personnel, Hospital,
Abstract :
Dysfunctional Conflict can cause lost of energy, struggle and tension between managers, personneland organizations customer.The main goal of the present study was to investigate the relationship between the communicationsystem and the organizational conflict at Hazrate Rassoul Hospital. In this correlation study, theresearch population were consisted of all managers and different group of employees at HazrateRassoul Hospital in Tehran (Nm=70)(Np=753), and a number of 26 persons of managers and 239persons of personnel were taken accidentally as sample. The data was collected via questionnaireswhich were prepared by the researcher. Respondent was answered to the questionnaire by a self-reportmethod. The information was analyzed by the Pearson Correlation Coefficient, the variance's test Fanalyses and the multiple variant regressions.Average score of the individual conflicts between managers and Their employees was (1.89). Amongthe indicators of the relationship system at the investigated hospital, positiveness (average 3.33),Empathy(3.20), and Supportiveness(2.24) were obtained desirable situation. There was a significantrelationship between the communication system and the individual conflict between managers andtheir employees (R= 0.651). Among the communication system dimensions, Supportiveness has beenplayed the most important role in the regression to the degree of individual conflict (beta standardcoefficient=0.515).mprovement of the communication system through the setting of a proper supportive environment andestablishing a feeling of equity could be influent on the reduction of negative conflicts in healthservices organization
