Designing a desirable model of organizational citizenship behavior based on the employee service compensation system
Subject Areas :
majid
jamshidi
1
(Management, Islamic Azad University, Kerman Branch, Kerman, Iran)
محمد
جلال کمالی
2
(مدیریت، مدیریت، دانشگاه آزاد اسلامی واحد کرمان، کرمان، ایران)
سعید
صیادی
3
(عضو هیات علمی دانشگاه آزاد اسلامی واحد کرمان)
نوید
فاتحی راد
4
(استادیار گروه مدیریت، دانشگاه آزاد اسلامی واحد کرمان،کرمان)
mahdi
Mohammad Bagheri
5
(گروه مدیریت، دانشگاه آزاد اسلامی واحد کرمان، کرمان، ایران)
Keywords: Service compensation, organizational citizenship behavior, employees, tax affairs,
Abstract :
Citizenship behavior increases productivity and customer satisfaction. a service compensation system can be effective in strengthening this behavior. this research was carried out with the aim of designing a desirable model of organizational citizenship behavior based on the employee compensation system. The existing research is applied in terms of purpose and descriptive correlation in terms of method. The statistical population of the research is all the employees of the General Department of Tax Affairs of Kerman province in 1400. The sample size was selected by a simple random sampling method and 186 people were selected using Morgan's table. The data collection tool included two researcher-made questionnaires, a service compensation system with a validity of 0.84, and a reliability of 0.95, and an organizational citizen behavior questionnaire with a validity of 0.86 and reliability of 0.96. data analysis was done using SPSS and AMOS version 23 software and a significance level of 0.05 was considered. descriptive and inferential statistical methods were used to analyze the data. the research results showed. There was a significant direct relationship between the organizational, managerial, psychological, and social dimensions of employee service compensation and organizational citizenship behavior. management and social dimensions are respectively the best predictors of organizational citizenship behavior. Based on the research results, the proposed model improves the position of the service compensation system and organizational citizenship behavior
